The hospitality industry in Kenya has experienced a period of serious economic hardship ranging from poor room occupancy rates impacting expected revenues to poor service delivery. This difficulty could be due to the outbreak of COVID-19, which has completely shut down the hotel industry. The main aim of this research was to investigate the impact of knowledge management on the efficiency of hospitality service delivery in a five-star hotel in Naivasha, Nakuru County. The specific purpose was to determine how information generation, knowledge exchange, knowledge application, and knowledge storage affect the hotel industry's service delivery efficiency. This research was based on the theory of knowledge-based view. This study used a descriptive research design and collect primary data using a semi-structured questionnaire. This study will target 250 management staff of 13 five-star hotels in Naivasha. The sample size of 154 respondents was selected by stratified random selection. To explain the data's properties, descriptive statistics was used in the analysis. Correlation and regression analysis was used to evaluate the relationship between the research variables. Tables and graphs were used to present the findings. The findings indicated that knowledge creation and efficiency of service delivery were positively and significantly related (β=0.340, p<0.05).  Further results showed that knowledge sharing and efficiency of service delivery were positively and significantly related (β=0.297, p<0.05).  In addition, results showed that knowledge application and efficiency of service delivery were positively and significantly related (β=0.197, p<0.05). Further results showed that knowledge storage and efficiency of service delivery were positively and significantly related (β=0.143, p<0.05). The study concluded that creating opportunities for capacity building enhances service delivery in the hotels. Further, sourcing out knowledge from external sources helps in knowledge creation which enhances service delivery. The study also concluded that utilization of institutional knowledge as well as having a knowledge sharing policy in the hotels aids in improving service delivery in the hotel. The study also concluded that storage of information through documentation, record keeping, classifying information and training enhances service delivery. The study further recommends that hotels should utilize knowledge to enhance efficiency of service delivery through development of knowledge creation policies and to encourage employees to utilize the knowledge gained on service delivery to develop new innovations and come up with new products and services. It is important for policy makers in five star hotels to develop robust and dedicated knowledge management capabilities. This is because knowledge management leads to growth and expansion of hotels internationally and subsequently improve the service delivery. This research contributes significantly to the subject of knowledge management. It informs changes to be made in the hospitality industry in regard to implementation of knowledge management.

The Kenya Ministry of Lands has been plagued with rampant delays in accessing land records, registry services and numerous clerical errors that have affected service delivery. It is evident that service delivery problems within the department have been problem for most policymakers which resulted in the launch of the National Lands Management Information System geared towards improving service delivery. There have however been minimal research efforts to determine how the systems has affected the ministry hence this study sought to examine the effect of digitization of land records management system on service delivery. The records continuum theory and the technology acceptance model formed the basis of this study. A descriptive approach was employed, and the population targeted of staff at the Ministry of Lands main registry at Ardhi House. The study sampled 154 officials within the headquarters at the Ministry of Lands who are involved in the lands records management system. Primary data was sourced using structured questionnaires developed under the guidance of the study objectives. Google forms supplemented the physical data to enhance the response rate. A pretesting was caried out on 10% of the sample participants to determine the research instruments’ validity and reliability. Data analysis focused both descriptive and inferential analysis. Findings were presented using charts and tables. The findings of the correlation tests established there is a strong positive and significant relation between digitization of land records (r = .806**, sig = .000<.05) and the service delivery at the Ministry of Lands in Kenya. This implies that a unit change in these variables will result in a unit change in the service delivery. The implementation of land records management system provides a technique and method for land planning, management quantification and rationalization together with quick inquiry, analysis and innovation of land information, provides supplementary support for decision making and improves the traditional land management system through computer technologies and communications network. The study recommended that the Ministry should put up appropriate training programs to keep its employees updated with the current job requirements and training should be geared to all employees regardless of their gender and job category. The study recommended that during the implementation of the land records management system, security should be of the paramount consideration while developing software and processing data and the need of security policies has to be clearly told to all the employees working in the Ministry and they should be directed to adhere to these policies. The study also recommended that an Integrated Land Information Management System should be properly implemented. This will ensure that the Ministry delivers services to the expectations of the clients.

This research looked at reading culture within secondary school students in Kiambu County. It discussed the role that teachers, parents, school librarians and school culture play in the promotion of a reading culture or lack thereof. The specific objectives were; to determine the status of reading culture being promoted by secondary schools and to determine the level of usage of school libraries and their resources to support the development and cultivation of culture of reading among high school learners among secondary school students. This research was based on Lee Vygotsky’s cultural historical theory of cognitive development. The study employed descriptive survey design. The target population was 240 students, 24 teachers and 12 librarians from 12 secondary schools within Kiambu County. This research used stratified random sampling. The data was collected using self-administered questionnaires. Through pretest of the questionnaires and subsequent re-modelling, validity of the findings was enhanced. The data collected was analyzed through the aid of Statistical Package for Social Scientists (SPSS). The analyzed data is displayed using charts, graphs, diagrams, tables, frequency tables, matrices, drawings or block diagrams. A significant portion of students loved reading very much at 31%. The hours spent on reading also varied with students (34%) 3-4 hours a day reading, with 30% others spending more than 4 hours a day. All the institutions featured have libraries. Out of the 208 students, 44% use the library hour to read either in class or the library. 20% of others use the allocated hour for private studies. Most of the students (78%) stated being part of a book club or study group. For instance, the study found that out of the 187 students (78%), a significant proportion (49%) used the groups for academic performance. Others benefited through fluency in language, increased vocabulary, better writing, and reading skills, among other reasons. The study proves the popular notion that Kenya's schools and the country have a poor reading culture. Students are forced into reading either by teachers and parents or pressured by the need to pass exams. As such, the most read materials are school textbooks and novels, which also happen to be the most stocked materials in school libraries. Reading should be a personal initiative as opposed to being forced into it. That being the case, students' opinions matter more on making reading more fun and appealing. Therefore, in addition to the importance of school libraries and reading clubs, schools need to encourage peer motivation to read in an effort to improve reading culture. Some of the study recommendations are that there is a need to include an opinion on academic experts on reading culture, government, and parents who play a significant role in the education sector.

Knowledge acquisition practices entails acquiring knowledge from documents, training, mentoring, conferences, interactions, experts and the use of information and communication technology facilities among others There is limited evidence of the adoption of knowledge acquisition practice in Northwestern Nigerian federal university libraries. The purpose of this study was to establish whether Northwestern Nigerian federal university libraries have adopted knowledge acquisition practices (KAP). This study applied descriptive research and had a target population of three hundred and ninety-three (393) librarians and the sample size of the study was 191. Both questionnaire and interview schedule were used for data collection. Descriptive statistics were used in analyzing the data collected while tables, and charts were used for tabulation and presentation. The study found out that tacit knowledge was acquired from seminars, conferences, workshops, research collaborations among others while explicit knowledge was acquired through documents and ICT tools. The study recommends the acquisition of tacit knowledge through sponsorship to enable librarians acquire tacit knowledge in research collaboration and formal training.

Electronic Medical Records (EMR) is an important communications channel relating to patient health conditions. Unfortunately, many hospitals in Africa, including Nigeria, have not implemented EMR. The few Hospitals that have some level of EMR continues are still struggling with the use of paper and hybrid medical records, which has led to inadequate medical follow-up, medical error, and long waiting time for patients. A sample size of three hundred and ninety-seven (397) was determined using krejcie and morgan models, comprising of strategic managers, and the operational staff drawn from a population of 2889 in the selected hospitals. At the hospital level, purposive sampling was applied in picking strategic managers, while stratified random sampling was method was used to select operational health workers. Questionnaires were used for data collection. The study adopted a descriptive statistical analysis method to describe the existing medical records systems. The finding indicated that the systems in the hospitals are mainly paper-based. The hospitals are also using hybrid system with a few treatment areas having fully electronic medical records systems. In the area where EMR has been implemented, the finding indicates poor penetration of the EMR system, limited modules, staff readiness and poor performance in the treatment area, among others. The study concluded that hospitals that have implemented, EMR is not serving the classical purpose of medical record of supporting treatment and follow up. The study recommended that the selected hospitals should ensure there is the availability of fund, staff training, and technical infrastructures like electronic record managers, ICT support staff, and computer compatible medical devices, among others.

Access to government-related information through District Information and Documentation Centres (DIDCs) is essential in monitoring development programs in counties and the nation at large. However, Kenyans remain detached from the government because of low levels of accountability. Low levels of accountability are associated with corruption, mismanagement, and poor service delivery which are likely to slow down development projects in the sub-counties. This study sought to assess utilization and dissemination of information resources in DIDCs in Kisumu County. This study aimed to: determine the level of awareness among users of DIDCs, establish the extent to which users utilize DIDCs, describe the strategies that DIDC staff employ to facilitate user utilization of information resources in DIDCs, and examine the challenges that DIDC staff face in providing information to users. The study was guided by Richard Oliver’s Expectancy Disconfirmation Theory. This study employed the descriptive survey design and mixed-methods approach to investigate the research objectives. The study was conducted in four sub-counties of Kisumu County: Kisumu Central, Seme, Muhoroni, and Nyando. The sub-counties were purposely selected because they host DIDCs in densely populated areas in their respective ministries with a target population of 205,935. Using Taro Yarmane’s formula, the study used a sample of 400 users and 20 DIDC staff. Random sampling was used to select participants of the study. DIDC User Questionnaires and DIDC Staff Interview Schedule were used to collect quantitative and qualitative data respectively. The data collection instruments were piloted with 10% of the participants. Reliability was determined using the test-retest method. Construct validity of the data collection instruments was ensured by deriving the questionnaire items from evidence presented in literature relevant to this study. Quantitative data was analysed using descriptive statistics like frequency tables and percentages. Qualitative data was categorized into themes and sub-themes as they emerged to make meaningful narratives for purposes of triangulating the quantitative results. Findings suggest that a significant number of users lack awareness on the products and services offered by DIDCs. This is associated with reduced visits and utilization of information resources in DIDCs. The study recommends use of workshops and open-days to create awareness about the products and services, and adequate funding for staffing and procurement of current and relevant documents. Librarians, information technologists, and records management personnel, and policy makers may use the findings of this study to improve service delivery for user awareness and utilization, and enhance users’ experiences in using government documentation centres for information seeking.

The major aim of the study was to investigate the effects of information seeking behaviour on accessibility of library services by students with visual impairment. The study was carried out at Hamu Mukasa Library of Uganda Christian University in Mukono, Uganda. The study objectives were to weigh the needs of information to Students with Visual Impairment (SWVI) in UCU library, assess information seeking behaviors of SWVI at UCU library, to evaluate the library facilities and services currently available for SWVI, to interrogate the sources of information for SWVI and to analyze the challenges encountered by SWVI while seeking for information at UCU library. The researcher used a descriptive design confirming about the truthfulness of the matter of fact to give wright answers to the research questions in an understandable manner giving the exact picture of what transpires amidst the SWVI while seeking for information from the Library. The study applied the qualitative together with quantitative research methods venturing into and making use of questionnaires and extracting information from the documents. The target population in the study included SWVI and staff at Uganda Christian University (UCU) Hamu Mukasa library. The study targeted the visually impaired students plus library staff members who serve or train information search skills to the students.   A sample size of  100   participants    was  chosen   from the total population of 150 whereby sample size of library staff was 60 and a sample of 40 students with visual impairment. The findings revealed that the library staff have inadequacy skills to allow them understand the needs of SWVI and their information seeking behaviours, thus failure to serve SWVI diligently. In regard to this, the study is mandated to air out the services provided, the facilities available and showing how they are insignificant to suite the information requirements of these particular users of the library. The study was well-timed to handle the assessment on effects of information seeking behaviour while accessing library services by (SWVI) at Uganda Christian University. The study recommended to the government, academic libraries, Non-Government Organisations and other agencies serving visually impaired people; to work together on the strategies to improve library facilities and information services for the visually impaired students.

Electronic Medical Records (EMR) is an important communications channel relating to patient health conditions. Unfortunately, many hospitals in Africa, including Nigeria, have not implemented EMR. The few Hospitals that have some level of EMR continues are still struggling with the use of paper and hybrid medical records, which has led to inadequate medical follow-up, medical error, and long waiting time for patients. A sample size of three hundred and ninety-seven (397) was determined using krejcie and morgan models, comprising of strategic managers, and the operational staff drawn from a population of 2889 in the selected hospitals. At the hospital level, purposive sampling was applied in picking strategic managers, while stratified random sampling was method was used to select operational health workers. Questionnaires were used for data collection. The study adopted a descriptive statistical analysis method to describe the existing medical records systems. The finding indicated that the systems in the hospitals are mainly paper-based. The hospitals are also using hybrid system with a few treatment areas having fully electronic medical records systems. In the area where EMR has been implemented, the finding indicates poor penetration of the EMR system, limited modules, staff readiness and poor performance in the treatment area, among others. The study concluded that hospitals that have implemented, EMR is not serving the classical purpose of medical record of supporting treatment and follow up. The study recommended that the selected hospitals should ensure there is the availability of fund, staff training, and technical infrastructures like electronic record managers, ICT support staff, and computer compatible medical devices, among others.