Purpose: to develop and apply a tool to guide research on Telehealth in Speech and Language Pathology and to identify the strong and weak aspects of these projects. Methods: a questionnaire addressing administrative, technological, financial and sustainable points was developed. Eleven teachers who had been working on projects on Telehealth in Speech and Language Pathology answered the questionnaire. These data were analyzed using descriptive statistics and the SWOT Matrix was applied, enabling the identification of the strong and weak points, and the Ishikawa Diagram used to identify the effects and causes. Results: the questionnaires were applied and 32 projects in which the purpose of the project, the quality of the information, the communication channels and the benefits to users were identified as strong points, were analyzed, having as the main causes the use of specific multimedia, continued education, the amount of available information and the commitment of the team. Weak aspects such as the absence of qualified personnel in certain stages of the project, the lack of hardware and software updating, the digital exclusion of users and the obsolescence of the project were seen, the main causes owing to the difficulty in technical support, professionals for marketing and training strategies and the maintenance of the developed projects. Conclusion: the questionnaire was developed and applied, so as to identify the strong and weak points related to training. Maximizing of the time and updating of digital resources were identified as important inputs to extend the benefits of telehealth projects, towards organizational competitive advantage. Keywords: Telemedicine; Speech, Language and Hearing Sciences; Planning RESUMO Objetivo: desenvolver e aplicar um instrumento para orientação das pesquisas em Telefonoaudiologia e identificar os pontos fortes e fracos destes projetos. Métodos: foi desenvolvido um questionário, abordando quatro competências distintas: administrativa, tecnológica, financeira e de sustentabilidade. Realizou-se a aplicação com 11 docentes que desenvolviam projetos na área de Telefonoaudiologia. Tais dados foram analisados por meio de estatística descritiva e aplicada a Matriz SWOT, que possibilitou identificar os pontos fortes e fracos, bem como o Diagrama de Ishikawa, para identificar os efeitos e causas. Resultados: foram aplicados os questionários e analisados 32 projetos em que os pontos fortes foram: a missão do projeto, a qualidade das informações, os canais de comunicação e os benefícios proporcionados aos usuários, tendo como principais causas a utilização de multimeios específicos, a educação continuada, a quantidade de informações disponibilizadas e o comprometimento do capital humano. Quanto aos pontos fracos, constatou-se a ausência de especialização da mão de obra em determinadas etapas do projeto, a falta de atualização de hardware e software, a exclusão digital de usuários e a obsolescência do projeto, sendo as principais causas concentradas na dificuldade de suporte té...
Administrative application in telehealth for speech language researches in Faculdade de Odontologia de Bauru Telehealth is a most important subject in medicine department because it shows how to maximize results and how to be used by Speech Therapy, being called Telepractice in Speech. Results in this area have become productive. It allows to professionals continued education mediated by technology and treatment or diagnostic by distance to users of medical centers. This work aim to develop a tool that would be able to create project research sides elaborated by teachers relationed to Fonoaudiologia da Faculdade de Odontologia de Bauru in Telehealth field. Thus, strengths and weak points and their causes and effects would be identified. First of all, a specific questionary was applied which addressed four topics: administrative, technological, financial and sustainability. The research identified that 11 teachers have been a project in Telehealth area. These teachers were interviewed to questionary application and its results were inserted in a specific spreadsheet. They were analyzed through descriptive statistics and interpreted by SWOT analysis that allows identify strengths and weak points present in projects. Besides, Ishikawa diagram was used to identify effects and, after that, causes. There were 32 projects. After analysis, it was verified that productive performance is focused in administrative skill, also called strengths which effect was acquired through maxim punctuation of 1034 points (87.33 per cent). It was checked many strengths such as project mission, information quality, communication channels and their benefits to users, being their causes using specific technologies, continued education, quantities of disponibilized information and human capital commitment. In relation to weak points, it was verified that sustainability skill presented 250 points (65.10 per cent), showing negative facts such as missing specialization work force in some phases of projects, missing actualized hardware and software, user digital exclusion and project obsolescence. These weak points are focused by difficulties to get technical support, professionals for releasing and training, marketing strategies and manutention of developed projects. In conclusion, it is known that strengths are focused in administrative skills because they provide strategic planning elaboration, creating actions to organization become more productive and competitive. Weak points are identified in sustainability skill, needing specific actions to decrease negative effects during project execution by responsible professionals. This research showed that weak points and strengths and human capital, time increasing and actualized digital resources are important inputs to extend Telehealth project benefits, intending to organization advantage competitive.
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