Current business process modeling methodologies offer little guidance regarding how to discover and maintain business process models aligned with their actual execution. The authors argue that business processes should emerge and evolve collaboratively within an organization. Considering this limitation, this paper presents an overview of some Web-based tools and explores their main functionalities. This study highlights the need of a bi-directional form of communication, between operational and process actors. The paper contributes with a new business process and practice authoring tool based on authors' vision for business process improvement.
Software Process Improvement (SPI) is one of the main actual software development challenges. Process metamodels allow capturing informational and behavioural aspects of software development processes. Unfortunately, standard process meta-modelling approaches, such as the Software Process Engineering Meta-model (SPEM), OPEN Process Framework (OPF) and Standard Meta-model for Software Development Methodologies (SMSDM), focus just on process description, providing different models for several versions of the same process. According to these metamodelling approaches, it is not possible to compare and identify improvements in an improved process. This lack of information recognizes that further research in SPI meta-model is needed to reflect the evolution/change on software processes. Considering this limitation in SPI meta-modelling, this paper presents a comparative study of the most recognized process meta-models approaches and introduces a new SPI based meta-model designed by ProjectIT-Process Meta-model (PIT-ProcessM). Our intention is to present observed problems in existing approaches and propose a process meta-model that addresses features related to process changes and evolution.
With the implementation of a computerized maintenance management system for a corporate perspective in the Organization ANA, SA. Aeroportos de Portugal, combined with several parameterizations related to core business processes in place, naturally there was a set of opportunities to improve business processes through research and metrics development allowing more analyses. These were previously dealt without the same depth and without access to the same database and data model. On this basis, the idealization of the maintenance management procedure, based on the framework for maintenance management in force in the organization, moved quickly to the reality. The development of the procedure starts by identifying problems, setting goals and objectives to be achieved, research literature in maintenance area and best practice in service management with a focus on ITIL, study existing maintenance standards with respect to concepts and KPI calculation methods, presentation of business processes in production at the Organization, development of the procedure for maintenance management with appropriated methods and outcome analysis, and finally the main conclusions of the work. A major contribution of this work has been considered a series of actions to improve and/or correct existing business processes that may prove technical, organizational and economic benefits for the maintenance management in that Organization.
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