The supply chain and its management are the hidden engines that drive the economy. The COVID-19 pandemic has precipitated an unprecedented sustained challenge to supply chain management around the world, which has highlighted the importance of research on the effects of COVID-19 on supply chain management. Most of the scholarly articles were mainly focused on content analysis to discuss aspects of the research related to COVID-19 and supply chain management. The literature reviews with the bibliometric method involving supply chain management in the COVID-19 context are still scarce. In this paper, we undertook a bibliometric analysis of the research on COVID-19 and supply chain management, finding a total of 257 papers published in 2020 and 2021 to determine the thematic direction of the related flourish of research. The analysis used a combination of bibliographic and network analysis to capture the direction the research has been taking. The study identified the most highly productive authors, prominent journals, and geographic centers of publications about this phenomenon. It also examined networks related to co-authorship, countries of collaboration, co-citations and highly cited authors, and co-wording. The examination identified four thematic clusters, comprised of the impact of the COVID-19 pandemic on supply chains, the improvement of supply chain resilience for viability, technology and innovation for supply chain sustainability, and supply chain risk management in response to COVID-19. These findings support the need for further investigation into supply chain management, the impact of the COVID-19 pandemic on supply chains, and, more broadly, supply chain resilience.

PurposeThe dynamic capabilities view is invoked to hypothesize relationships among the service supply chain management (SSCM) process capabilities using the information technology management (ITM) process capability. This study argues that ITM will have an impact on the service performance management (SPM) process capability only when it works through mediators and demonstrates the impact by using the framework of SSCM process capabilities.Design/methodology/approachThis study is based on a survey using quantitative data collection to empirically test the research framework. The proposed framework and hypotheses were tested using a mail-in survey of the service industry in Thailand. The statistical analysis of data acquired from the survey was performed using structural equation modeling.FindingsThe results support the existence of a mediating role for the ITM process affecting the SPM process. This study identifies the role of ITM and emphasizes the urgent need for firms to embed other mediating factors into their approaches to achieve SPM process goals in the service supply chain context.Research limitations/implicationsThe study offers important implications to researchers as well as practitioners by highlighting the significance of mediating roles for ITM to achieve SPM process.Originality/valueThis research is among the initial attempts to argue the impact of ITM on SPM through mediators.

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