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In this paper, we present the results from a survey on user requirements for older users of online ticketing services of a nationwide railway ticket and travel information portal. Our survey shows that older users differentiate in their attitude towards internet according to their experience with internet services and the service provided, not only according to their age. Further, our study indicates that in contrary to common belief advertisement or interactive elements are not perceived as negative all the time. The results of a questionnaire with 1200 responses, focus groups, interviews and qualitative analysis of user feedback also indicate that in order to improve and optimize the usage of the online system for older adults, it is needed to supply the system not only with technical accessibility requirements but also with an understanding of universal accessibility requirements. Universal requirements are defined by real user and usage cases and they consider standardization on not only coding but also predictability of usage and same patterns of interaction for similar websites.

This article presents the results of a survey that shows that older users differ in their attitude and experience towards the Internet not only according to their age or to their previous knowledge with Internet services, but also according to what they are expecting from this media. The aim of this study was to collect information about barriers on usage and perception of an online ticketing service for a nationwide public railway company, in order to enhance the notion of ''accessibility'' toward a broader understanding including non-technical accessibility factors as semantic accessibility and/or procedural accessibility. The results of the survey with 1,208 participants and additionally focus groups, interviews and qualitative analysis of user feedback indicate that in order to improve and optimize the usage of the online system for older adults, it is necessary to develop a system which is not only universally accessible, but also satisfies the specific expectations of senior users. This article concentrates on designing accessible user experiences and presents several recommendations to the area and for WCAG 2.0 according to the results.

Community + Culture features practitioner perspectives on designing technologies for and with communities. We highlight compelling projects and provocative points of view that speak to both community technology practice and the interaction design field as a whole. --- Christopher A. Le Dantec, Editor