This study is about the influence of integration and coordination of organisational mechanisms on the effectiveness of the process of product development by cross-functional teams. The sample consists of 50 cross-national Concurrent Engineering (CE) project teams, from companies in Australia, Canada, Denmark, Finland, UK, and USA, in the technology intensive industries of aerospace, automobile, chemical, computer, electronics, shipbuilding, and telecommunications. The study offers a diagnostic tool which measures the effectiveness of the Concurrent Engineering team's process in terms of the behaviours and attitudes of the engineeringaR&D and manufacturing representatives on the product development team: (a) two-way communication, (b) overlapping problems-solving, (c) readiness to use uncertain and ambiguous information released by team counterparts for decision-making, and (d) readiness to release uncertain and ambiguous information to team counterparts. The findings of the study are that integration mechanisms, such as team-based rewards and job rotation, and coordination mechanisms, such as project structure and information technology, and project leader's management style, support an effective team process, and overcome the negative effect of geographic distance and time-difference in cross-national teams. In addition, there are interesting implications for organisational learning in the practice of Concurrent Engineering for product development, and of the implications of these findings for practice and future research.
This paper examines the effectiveness of organizational problem solving in response to technological change in the production process. First, the paper measures the degree of uncertainty associated with a given technological change by examining (1) the novelty of specific new features and functions, and (2) the required departure from established operating assumptions and organizational relationships. Second, the paper identifies three modes of problem solving that organizations use in dealing with technological change: modification prior to implementation (preparatory search), joint work with external technical experts during production start-up (joint search), and integration of engineering and manufacturing functions engaged in start-up (functional overlap). The effectiveness of these approaches is then tested on a sample of 48 new process introductions undertaken in eight plants by a leading global producer of precision metal components. Results indicate that the measured characteristics of technological change are significant predictors of the difficulties encountered in introducing new process technology. Findings also suggest that intensive problem solving efforts can significantly improve change outcomes, both shortening the period of disruption experienced and increasing the operating gains achieved. In addition, there was some evidence that the three organizational problem solving activities discussed here are not equally effective for responding to all types of process change. Specifically, the higher the level of technical novelty involved, the less useful was overlap between engineering and manufacturing functions. This challenges the general prescription that cross-functional team involvement in major technical projects always should be maximized, regardless of the nature of the change involved.
The relationships between communication patterns and performance of software development projects mostly resemble those of technical services, and not development projects, in hardware R&D. The local focus of software development projects in their information requirements is emphasized by the positive influence only of the informal and mostly internal literature, while external contacts, participation in conferences, and formal and external literature were inconsequential. The implications are two‐fold: a) on the conceptual level they suggest that a trade‐off between coordination and innovation requirements of the task might be an important determinant of optimal communication patterns; b) on the practical level it suggests that ‘software development’ consists of ‘software engineering’ and ‘software production’. Consequently, it should be recognized that as such, these activities should be managed differently—the former as R&D, the latter as manufacturing.
The article presents a conceptual model that hypothesizes how information technologies may assist in accomplishing two key functions of communication in research and development. The first function is to provide state-of-the-art information on the organizational technologies that are employed. This function is typically carried out via a functional organization structure, which groups together individuals with similar technical specialties. The second function is to accomplish coordination across technical specialties applied to the same task or project. This is typically accomplished by a project form of organization, which groups together individuals working on the same task. The cost of selecting one structure is the loss of the advantages of the other. Information technologies, such as electronic mail, computer conferencing, bulletin boards, and document search and retrieval systems, may be employed to augment the chosen structure and compensate to some degree for its limitations.
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