novel mechanism to survey family members and hypothesized that data acquisition would increase. Methods: Beginning in July 2014, after multidisciplinary task-force evaluation and obtaining IRB exempt status, we implemented a new process whereby a 10-question family satisfaction survey was administered via a user-friendly, dedicated iPad-based electronic interface to a representative family member of all ICU patients during a patient's ICU stay. Health unit coordinators (HUCs) were given authority and responsibility to request survey completion. After a single-ICU 6-week pilot period for troubleshooting (Phase 1), the process was introduced in a step-wise fashion to the remaining 8 ICUs, each unit having its own 6-week run-in period (Phase 2). Continuous evaluation during pilot weeks led to minor unit-specific logistical alterations. Thereafter, during a maintenance phase (Phase 3), compliance data were communicated monthly to unit leadership who provided reinforcement of responsibilities. Survey accrual rates were compared with pre-process rates by paired t-test. Results: After 6 mo, 1337 family surveys were accrued. Average unit survey completion/admission rate was 22.7% (range 12%-48%). Pre-process rate was 1%, P< 0.01. Implementation success was initially variable across ICUs and was dependent on unit-specific "change culture" and HUC role, requiring different levels of intervention to optimize data collection. Adult ICUs with higher absolute mortality rates had lower accrual. Conclusions:Re-designation of responsibility for survey collection, coupled with near real-time tabletbased methodology, significantly improved assessment of family satisfaction in the ICU. 1. Rothen HU.
No abstract
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.