PurposeThe purpose of this paper is to identify the effects of benefits, barriers and risks on user satisfaction in ERP projects.Design/methodology/approachERP systems are costly and complex systems. They require heavy investments. ERP systems provide a lot of benefits. However, there are some barriers that need to be solved during implementation if maximum of benefits is aimed. If barriers are not solved adequately, they become drivers of risks. Benefits, barriers and risks have important effects on user satisfaction. Post implementation reviews are important tools to gain insights about the effect of benefits, barriers and risks on user satisfaction. However, post implementation reviews of ERP projects are not commonly realized. First, a literature review on ERP benefits, barriers and risks is conducted. Second, benefits, barriers and risks are checked with their effects on user satisfaction in ERP projects. The research is conducted in a branch of a multinational firm. A questionnaire consisting of statements related with benefits, barriers, risks and user satisfaction is used. The questionnaire is given to 32 individuals; 25 of whom respond to the questionnaire.FindingsThe findings suggest that in this case study benefits are more effective on user satisfaction in ERP projects.Originality/valueThis research puts forward an example for a post implementation review. However, the results show that firms aiming to succeed in ERP projects should emphasize benefits.

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Purpose -The purpose of this paper is to make an overall research on transport applications and discuss the critical success factors of e-transport applications in Turkey. Design/methodology/approach -Based on literature review on e-government applications, this paper builds on theoretical understanding of critical success factors in e-transport applications. Findings -Considering the critical success factors in transport related e-government services in Turkey, increasing logistics and transportation activities, national information system strategy towards the advanced information technology applications, adoption of European Union and international standards, awareness of transport industry about the importance of information technology, new regulations for information technology, priorities in providing financial incentives for information technology based innovation projects are determined as some of the opportunities for the development of information technology in Turkey. In terms of threats, insufficient use of e-transport services due to security and privacy problems, need for substantial financial resources, fragmented nature of organizational aspects, limited number of information technology providers in transport applications, insufficient amount of R&D and need for substantial financial resources are determined as threats for transport related government services. Research limitations/implications -This paper is considered only for e-transport applications in Turkey.Practical implications -The results can be used to develop policies to increase e-government adoption. Originality/value -Critical success factors method addresses the requirements for developing e-government policies.

The concept of Industry 4.0 has recently attracted attention from academics, research institutions, and companies. In order for projects to achieve success in Industry 4.0, project specifications must be known and they must be conducted with utmost care. While Industry 4.0 projects ensure lots of advantages, they encounter many risks such as data integration, process flexibility, and security problems. Identification of barriers to Industry 4.0 is important for the success of the projects. The aim of the chapter is to determine the Industry 4.0 barriers in implementation process in Turkey's conditions investigate the interrelations among them and develop a model that can measure the interacting effects of the barriers on the other barriers in the Industry 4.0 implementation process. To reach that aim, interpretive structural modeling (ISM) and decision-making trail and evaluation laboratory (DEMATEL) are used. According to results, one of the most important findings is the lack of digital vision which found as the only affecting barrier and it affects all the other barriers.

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