Many companies are struggling to manage their production systems due to increasing market uncertainty. While emerging ‘smart’ technologies such as the internet of things, machine learning, and cloud computing have been touted as having the potential to transform production management, the realities of their adoption and use have been much more challenging than anticipated. In this paper, we explore these challenges and present a conceptual model, a use-case matrix and a product–process framework for a smart production planning and control (smart PPC) system and illustrate the use of these artefacts through four case companies. The presented model adopts an incremental approach that companies with limited resources could employ in improving their PPC process in the context of industry 4.0 and sustainability. The results reveal that while make-to-order companies are more likely to derive greater benefits from a smart product strategy, make-to-stock companies are more likely to derive the most benefit from pursuing a smart process strategy, and consequently a smart PPC solution.

In furtherance of emerging research within smart production planning and control (PPC), this paper prescribes a methodology for the design and development of a smart PPC system. A smart PPC system uses emerging technologies such as the internet of things, big-data analytics tools and machine learning running on the cloud or on edge devices to enhance performance of PPC processes. It achieves this by using a wider range of data sources from the production system, capturing and utilizing the experience of production planners, using analytics and machine learning to harness insights from the data and allowing dynamic and near real-time action to the continuously changing production system. The proposed methodology is illustrated with a case study in a sweets and snacks manufacturing company, to highlight the key considerations and challenges production managers might face during its application. The case further demonstrates considerations for scalability and flexibility via a loosely coupled, service-oriented architecture and the selection of fitting algorithms respectively to address a business requirement for a short-term, multi-criteria and event-driven production planning and control solution. Finally, the paper further discusses the challenges of PPC in smart manufacturing and the importance of fitting smart technologies to planning environment characteristics.

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