This study examines public organisations planning big data-driven transformations in their service provision. Without radical structural change or managerial system changes, leaders face dilemmas: simply bolting on big data makes little difference. This study is based on a qualitative empirical case study using data collected from the cities of Helsinki and Tampere in Finland. The three core dilemma pairs detected and connected to the big data-related organisational changes are: (1) repetitive continuity vs. visionary change, (2) risk-taking vs. security-seeking and (3) technology-based development vs. human-based development. This study suggests that organisational readiness involves not only capabilities; instead, readiness involves absorbing knowledge, making decisions, handling ambiguities, managing dilemmas. Thus, big data-related transformations in public organisations require embracing the world of dilemmas, since selected and cancelled experiments may each have valuable outcomes. The capability to act on intentions is a prerequisite for readiness; however, a preparedness to detect and address dilemmas is central to big data-related transformations. Thus, the ability to make dilemma decisions is a more complicated characteristic of readiness. In conclusion, our data analysis suggests that traditional public organisational and chance management approaches produce unsolved dilemmas in big data-related organisational changes.
Technology-driven change has generated new, even revolutionary business models, characterized by high levels of user participation. In the finance field, business models based on crowdfunding have seen significant growth and entered use as an alternative means of extending access and gaining financing for various types of projects. Nonetheless, current crowdfunding practices have been subject to criticism for issues such as information asymmetry, lack of trust and transaction costs, spurring discussion of how to develop and improve these practices. One way of speaking to the criticism has been a suggestion that platforms could be owned by the ones who use them. While the associated way of thinking, referred to as platform co-operativism, has seen some inroads in practice, its novel and practical nature means that a clear knowledge gap remains with regard to its potential for dealing with challenges of platform economy. Consequently, the aim of this study is to examine the relevance and potential of the co-operative company form for crowdfunding arrangements. Our conceptual study utilizes existing research on co-operatives and considers features of crowdfunding from three different perspectives: asymmetry of information and of trust, interaction frequency and homogeneity of interests. As a result, we provide three taxonomies for outlining future research on co-operative platforms.
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