The adoption of robotic technologies and artificial intelligence is having a significant impact on service businesses. The transformation of work activity and personnel remains the subject of numerous discussions, which determines the relevance of empirical research in this area. The article presents some results of studying the attitude of the Russian hotels’ employees to the possibility of working together with robotic technologies. A self-completion questionnaire was used as a primary data collection tool. 167 forms were completed and were suitable for analysis, the data of which were analyzed using the SPSS software. The results showed that while employees agreed to interact with robotic technologies and indicated that robots are helpful, enjoyable, and productive, they also had concerns that robots would control all work. In addition, the widespread introduction of robots will lead to social problems such as loss of contact with people, which can have a negative impact on psychosocial well-being in the workplace. The results of the study are of practical importance for the owners and managers of enterprises in the hospitality industry and necessitate further in-depth study of the human-machine collaboration in the service sector.
The introduction of digital technologies into the activities of modern organizations has an unprecedented impact on the sphere of work. New requirements are being imposed on the competencies and motivation of employees, as well as the development of human potential. In this connection, the research of professional mentality is becoming relevant in the digital economy. The article presents the results of a desk study of the essential understanding of professional mentality in the scientific literature. The method of bibliographic analysis was used as a research method. The article presents the results of a desk research of the essential understanding of professional mentality in the scientific literature. The method of bibliographic analysis was used as a research method. The results of the research showed that the topic of professional mentality development has been the subject of scientific discussions in various scientific fields and disciplines for several decades. However, aspects of the impact of digitalization of labor on the professional mentality are not given enough attention. In addition, the widespread introduction of digital technologies leads to the transformation of the mentality of representatives of various professions, which makes it possible to introduce the concept of "digital professional mentality" into scientific circulation. The results of the research have theoretical significance and necessitate further in-depth study of the impact of digitalization on the formation of various components of professional mentality.
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