The implementation of information technology is compulsory to fit organizational goals. This research aims to evaluate the quality of information technology services at the Population and Civil Registry Office at Kolaka District based on COBIT 5 Framework that focused on DSS (deliver, service and support) domain by measuring the Maturity Level using Process Assessment Model (PAM). The Population and Civil Registry Office is under the local government ‘s auspices which is essential in managing the population. The data collection method was done by distributing questionnaires and conducting interviews. This study used 8 (eight) respondents based on the RACI chart. This research was expected to reach level 3 (established process) to create IT governance that fits organizational goals and international standards. From the research result, it is known that the maturity level from the evaluation process conducted by COBIT 5 using the processes DSS-01, DSS-02, DSS-03, DSS-04, DSS-05, and DSS-06 were as follows: 2 processes were at level 1 (performed process), namely the DSS-05 and DSS-06 while the others (DSS-01, DSS-02, DSS-03, and DSS-04) were at level 2 (managed process).
Objektif dari studi ini adalah Untuk mengetahui kualitas pelayanan sistem informasi pajak kendaraan bermotor pada Kantor SAMSAT kolaka, dimana model analisis yang digunakan adalah lima dimensi SERVQUAL dengan total Responden 100 orang. Berdasarkan hasil perhitungan statistik terdapat gap antara persepsi dan harapan dari kualitas layanan sistem informasi pajak kendaraan untuk masing-masing dimensi Servqual, dimana pada variabel tangibels terdapat rata-rata gap sebesar (-0.415), reability (-0.19), responsiveness (-0.28667), assurance (-0.26667), empathy (-0.17), dan variabel Y sebesar (-0.36571). Dari perhitung regresi berganda yang menggunakan SPSS ada beberapa variabel yang tidak berpengaruh terhadap kepuasan konsumen karena nilai taraf signifikan yang lebih besar dari 0.05 diantaranya variabel assurance dengan nilai signifikan sebesar 0.590 dan variabel empathy yang nilai signifikan sebesar 0.113. penambahan variabel lain dalam menggali kepuasan konsumen atas kualitas layanan sistem informasi pajak kendaraan bermotor.
This study discusses the measurement of the quality of motor vehicle tax of information system services at the SAMSAT Kolaka office using the servqual method by emphasizing the five dimensions of servqual namely Tangibles, Reliability, Responsiveness, Assurance and empathy. This study aims to understand the level of user satisfaction by comparing expectations and expectations and updating the standards provided by SAMSAT Kolaka through the application of the SIZ application. Data collection activities were carried out by distributing 100 questionnaires to all SIZ service users. The results of this study indicate that the use of SIZ is not by customer needs; this can be demonstrated by the high value of the gap between expectations and perceptions. The Assurance dimension obtaining the most top difference is the Tangibles dimension indicating that the limitations of the IT facilities used are still limited. It is evidenced by the continued complaints of customers regarding queue buildup due to a system that suddenly goes down while the service is in progress. It is necessary to improve IT infrastructure that can improve customer satisfaction in the future.
Objektif dari studi ini adalah untuk menghasilkan sebuah aplikasi e-Marketplace MASWIRA untuk membantu pihak Dinas Pertanian dan Perikanan Kabupaten Bombana dalam upaya memaksimalkan kesadaran masyarakat akan potensi perikanan didaerah pesisir Kabupaten Bombana Sulawesi Tenggara selain sebagai media promosi produk UMKM bidang Perikanan juga sebagai sarana komunikasi antara Pemda Kab. Bombana dengan masyarakat setempat. Mengingat selama pandemic Covid-19 perekonomian daerah Kab. Bombana ikut mengalami impas negatif khususnya menurunnya omset penjualan. Berkembangnya penggunaan layanan e-commerce yang awalnya hanyalah alternatif saja tapi kini menjadi pintu utama penghubung antara masyarakat dengan UMKM lokal, Perancangan menggunakan model waterfall yang bertujuan menjabarkan Proses pengembangan secara terstruktur sehingga efektif meminimalisir kesalahan dan biaya pengembangan ulang
The government continues to adopt various technologies to ensure effective and efficient public services in the new normal era. This study discusses the use of the TELOS method in measuring the feasibility level of e-government services through a review of five main feasibility dimensions, including technical feasibility, economic feasibility, legal feasibility, operational feasibility and schedule feasibility. This study identifies opportunities for developing village information system projects. The data collection process involved 15 users of e-government services. The results of this study indicate that based on the number of feasibility factors generated by the information system, it is 7.20 and is within the feasible threshold for development. The value of the system development risk obtained is quite low. It is necessary to add interactive features so that it can increase community participation in community services in the future. Keywords: e-Government; feasibility Analysis; TELOS method; Abstrak: Berbagai adopsi teknologi terus dilakukan pemerintah untuk menjamin pelayanan publik yang efektif dan efisien di era normal baru. studi ini membahas tentang Penggunaan Metode TELOS dalam pengukuran tingkat Kelayakan layanan e-government melalui peninjauan lima dimensi kelayakan utama antara lain kelayakan teknis, kelayakan ekonomis, kelayakan hukum, kelayakan operasional dan kelayakan jadwal. Studi ini mengidentifikasi peluang pengembangan proyek sistem informasi desa. Proses Pengumpulan data melibatkan 15 pengguna layanan e-government. Hasil penelitian ini menunjukan bahwa berdasarkan jumlah factor kelayakan yang dihasilkan sistem informasi tersebut sebesar 7,20 dan berada dalam ambang batas layak untuk dikembangkan. Nilai resiko pengembangan sistem yang diperoleh cukup rendah sehingga perlu adanya penambahan fitur-fitur yang bersifat interaktif untuk dapat meningkatkan partisipasi masyarakat terhadap layanan kemasyarakatan dimasa mendatang. Kata kunci: Analisis Kelayakan; e-Government; Metode TELOS
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