Service to customers is an important aspect of the sustainability of a company. To provide satisfaction to customers requires loyalty in service implementation in order to create a good impression for the company. The increasingly tight business competition requires companies toalways provide improvements in every aspect. Ignoring a complaint not only wastes a golden opportunity, but it can also pose a threat to the company. So it can be realized that customer complaints are something that must be considered, as well as how we respond to customer complaints. This study aims to build a customer complaint information system by implementing a systematic, integrated, and measurable service. The customer complaint handling system implements the linear sequential development method (waterfall). The stages carried out are system requirements analysis, design, coding, and system testing. The resulting system can make it easier for customers to complain about the obstacles that occur and help the company respond to complaints systematically.
The reporting of the posyandu for the elderly at RW 05, Paseban sub-district is still using the manual method. During the preparation of the report, there were many deficiencies in the completeness of reporting, one of which was writing the names of elderly patients incomplete, there was an inappropriate age of elderly patients, and data on the results of examinations of elderly patients were collected manually, so there is a concern that the data is lost or damaged. The purpose of this study is to create a system to avoid errors in reporting that can be overcome by using web-based reporting of elderly health checks. The method used in system development is the waterfall method. The stages took in making the program are analysis, design, coding, testing, and evaluation. The use of a web-based information system for elderly posyandu reporting can make it easier for cadres to input, search, process, and produce data on visits to elderly patients for the period of months and years. The system can manage elderly patient data, display the results of the recapitulation of reporting the results of the activities of elderly patients monthly and annually, and the system can print reports.
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