The local government needs to facilitate the Hotel through industry regulations, and one of the requirements is the obligation of each Hotel to pay attention to environmentally friendly practices. This study investigates the effect of top management commitment on firm performance through green purchasing and supplier relationship management in the 3-star Hotel. This study used a Census survey for all 71 3-star Hotel domiciled in the City of Surabaya. Data collection used a questionnaire with a five-point Likert scale. Questionnaire distribution was conducted by email, social media, and direct delivery to the respondent. Sixty-one from seventy-one questionnaires, a response rate of 86%, were filled in duly and considered valid for further analysis. Data analysis used the partial least square technique by utilizing Smart PLS. The result of the analysis demonstrated that top management commitment affects supplier relationship management by path coefficient of 0.544. Top management commitment affects firm performance with path coefficient of 0.281. However, this study indicated that top management commitment does not affect green purchasing. Furthermore, supplier relationship management has a significant effect on green purchasing with path coefficient of 0.391. Similarly, supplier relationship management also affects firm performance with a path coefficient of 0.377. Finally, Green purchasing significantly improves firm performance with a path coefficient of 0.226. This work provides a new insight for the manager on how to increase firm performance in the context of supply chain management. This study could contribute to enriching the current research in supply chain management.
Fierce competition in the manufacturing field leads many manufacturing companies to shift their way of work. This shift was done by implementing supply chain management practices. The companies collaborate by implementing supply chain collaboration, including collaboration between Small Medium Enterprise (SMEs) and Third Party Logistic (3PL) where both parties share the benefits and risks. This study aims to examine the impact of supply chain collaboration on customer satisfaction through logistic services. The data were collected from SMEs engaged as 3PL partners in the East Java region with a total of 75 SMEs. The questionnaires were distributed on 60 SMEs in which further proceeded by 42 SMEs with a response rate of 70 %. PLS (Partial Least Square) was used to process the data with the following results: i) supply chain collaboration influenced service quality relational logistics at 0.790; ii) supply chain collaboration did not have a significant impact on operational logistics service quality; Third, relational logistics service quality had a significant impact on operational logistics service quality at 0.466 and customer satisfaction at 0.197; Fourth, operational logistics service quality had an impact of 0.600 on customer satisfaction. Keywords: customer satisfaction factor; operational logistic service quality; relational logistic service quality; third party logistic
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.