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Background. Services for older adults are becoming accepted as a separate user service category at Japanese public libraries. From the perspective that older adults are themselves supposed to support the community in this super-aged society, there is a growing need to give positive assistance to older adults as library patrons and information seekers. Objectives. This paper examines the information seeking behavior of older adults at a public library, including how they select information search tools, as well as their reasons and perception underlying such behavior. Methods. Experiments were conducted at a public library to investigate actual information behavior, and interviews were carried out to clarify user perceptions of public libraries and user needs. Results. The information seeking behavior of older adults at public libraries can be categorized into three patterns: Case 1 where the Library Usage Frequency is High; Case 2 where the Library Usage Frequency is Low and There is Preference for Search Method; and Case 3 where the Library Usage Frequency is Low and There is No Preference for Search Method. Contributions. The study has identified some information seeking behavior patterns of older adults at public libraries. Some challenges in current services are identified, and directions for future services to older adults are proposed.
ANY Title DateThere are increasing numbers of systems designed to share information resources among different organizations. However, as the main point of discussion of these systems is the method of mapping the metadata element set of each database onto the others', users' viewpoints are kept out of the discussion of constructing systems.This paper aims to analyze user demands by investigating the actual use of information retrieval systems to examine search methods in shared resource systems. People's retrieval processes were investigated using a cognitive psychological experiment, with protocol analysis and interviews.Through a detailed analysis of their information retrieval processes, the following results were found: 1) a query that allows searches on all search elements together is effective for users who do not understand the details of either queries or databases; 2) elements such as 'Title', the definition of which is clear and easily understood, are used effectively; 3) even if an element is effective for retrieval, such as 'Date', it is not used when the format of the values in the element is not shown. Based on the results of this investigation, we discuss a method for constructing search elements in resource sharing systems.
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