Adapting users need to fulfill their requirements and delivering products to be on time within the planned cost, is critical matter that all software project managers (SPM) put the highest priority for it while considering the users satisfaction at the same time. Agile methodology is one of the solutions provided by software engineers (SE), to get the customers involved in the system development life cycle (SDLC) to avoid the risk nonconformance cost. Yet SPM’s still facing the nonconformance costs and the dynamic changes, and the root cause of the issue is not pointed on to find a solution for it. This undertaking research aimed at determining whether software developers understand scrum rules. In addition, how does this knowledge gab affect the software projects success from the project management perspective. Furthermore, the engagement studied the impact of lack of enough knowledge on the topic to project delivery. The collected data from the qualitative and quantitative methods, which was conducted with scrum teams who worked in the <span>health information system</span> (HIS), Educational solutions, and Governmental solutions has showed deviations in organizational practices and team conflicting, competition, and pressure as well as declined product quality.
<p>In software development process, user can take part in any phase of the process, depending on what model is being applied. Lack of user involvement can result in a poorly designed solution, or even a solution that conflicts with user’s needs. This review paper presents the impact of user involvement in software development process. In this study, different software development processes will be reviewed, show where the user usually gets involved in different models such as: Structural (Waterfall, V-model) and incremental (Scrum-extreme programming XP). As each model differs from the other, each of them has a different perspective of where user should take part and where they should not. This can be an asset that helps project managers, and leaders to develop suitable strategies to follow in their projects.</p>
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