Excellent data visualization has become a major requirement in today's decision support system especially in a very competitive business domain. Visualization becomes critical when data are huge, comprehensive, and originate from various sources and in a variety of formats. The criticality of data visualization increase even higher when a substantial investment is made to monitor and ensure the overall business operation and infrastructures is in good condition thus avoiding huge loss to any particular company. Yet, choosing an operations dashboard with outstanding data visualization has become a tricky proposition to operational and support personnel. With various technologies, comprehensiveness, visual embellishment, design and aesthetics, visual metaphor, and data memorability as fundamental in selecting superb data visualization, selecting a suitable dashboard is very tricky. Hence, this paper briefly studies data visualization and offer comparative detailed analysis on data visualization with regards to operations
In managing IT data centers and critical operations, it is imperative for companies to be able to rely on specific mechanism in order to have visibility of overall infrastructure health. Failure to act proactively against any disaster that could happen in future would bring major losses to companies that depended greatly on their IT operation. However, looking at the current trends and technologies, these tools can come in various forms; from manually collecting data and offline paper reports to some astounding paperless operations dashboard that everyone in the company would be able to see and rely for any critical operation decision-making. While focusing only for real-time monitoring activities, there is an urgent need for companies to embed tactical and strategic function in their operations dashboard. Companies can no longer relying on manual analyzing critical operation to proactively improve their IT operation business. Thus, this paper discuss on the four reasons that of companies starting to change to paperless operations dashboard as well as three principles that we need to adhere in order to implement an effective paperless dashboard initiatives in a critical operation company. Apart from that, several criteria for choosing the best paperless operation dashboard for specific company derived from previous research are discussed in detail. A comparative study is then carried out between five off-the-shelf dashboards and one in-house developed dashboard against the researched criteria. With this, it is hoped that this paper would be a useful guide to companies when venturing in paperless operations dashboard arena.
In this present days and age, there are increasing needs for companies to monitor application and infrastructure health. Apart from having proactive measures to secure their application and infrastructure, many see monitoring dashboards as crucial investment in disaster preparedness. As companies struggle to find the best solution to cater for their needs and interest for monitoring their application and infrastructure's health, this paper summarizes the studies made on several known off-the-shelf operations dashboard and in-house developed dashboard. A few criteria of good dashboard are collected from previous studies carried out by several researchers and rank them according to importance and business needs. The finalized criteria that will be discussed in later sections are data visualization, performance indicator, dashboard personalization, audit capability and alert/ notification. Comparative studies between several popular dashboards were then carried out to determine whether they met these criteria that we derived from the first exercise. The findings hopefully can be used to educate and provide an overview of selecting the best IT application and infrastructure operations dashboard that suit business needs, thus become the main contribution of this paper.
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