Background: Patient satisfaction is an effective metric for determining the quality of healthcare services. It serves as concrete proof of the administration's ability to effectively provide healthcare services in hospital settings.Methods: A hospital-based cross-sectional study was carried out to assess the levels of outpatient satisfaction regarding healthcare services among the 137 patients in the purposively selected a tertiary level hospital located in Dhaka, Bangladesh. Results:The mean age of the outpatient was 29.6±13.2 years and more than half (55.5%) from the age groups 18-25 years. The majority of the participants were literate (93.6%) and about half of the patients (48.9%) were students. The mean of the monthly household income was 26109.5±18804.6 BDT. The levels of patient satisfaction regarding the hospital, more than two-thirds of the patients (78.2%) were satisfied. The patient satisfaction was statistically significant with the patient's age group, gender, education and occupation (P<0.05). The levels of satisfaction were satisfactory among the age group 41-65 years (53.6%), males (48.8%), illiterate (55.6%) and homemakers (60.0%). Conclusion:The study findings rendering that most of the patient's satisfaction level was satisfactory. It is necessary to monitor progress continuously in order to determine how sustainable it is.
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