This study assesses the effects of the different dimensions of the social support of colleagues on the loyalty and commitment of micro finance personnel in the west region of Cameroon. We also examine the two-way relationship between organizational loyalty and commitment of the employees. To attain these objectives, we apply structural equations modeling to analyse data on 200 microfinance employees. The results obtained show that the loyalty of personnel to the organization is determined by the social emotional and professional support of colleagues. However, these variables do not explain the organizational commitment of these employees. We also find that in spite of the positive effect of loyalty on commitment, there is a negative effect on personnel loyalty in microfinance establishments. The latter finding is unexpected but can be explained by the specificities of the context or population of this study. We thus recommend that companies that wish to increase the level of commitment of their personnel to the organization should promote gregarious work.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.