PurposeThere is limited research on the work alienation of knowledge workers in management studies. This paper seeks to address this gap by exploring the extent and reasons for the alienation of knowledge workers.Design/methodology/approachIn the absence of a comprehensive framework for understanding the work alienation of knowledge workers, various factors such as structural elements of centralization and formalization, work characteristics of autonomy, variety, creativity, meaningfulness and self‐expressiveness, quality of work relationships and justice perceptions were examined as predictors of work alienation. Survey data were collected from six different organizations in the information technology sector (n=1,142) in India.FindingsAround 20 percent of the sample was found to be alienated from work. The strongest predictors of work alienation for knowledge workers were found to be lack of meaningful work, inability of work to allow for self‐expression, and poor quality work relationships.Research limitations/implicationsOrganizations employing knowledge workers cannot risk alienating them. The study indicates that one in every five knowledge workers is likely to be alienated. For organizations and practitioners this is a wake up call, pointing to the urgent need to try and understand the factors that are likely to cause alienation among knowledge workers and take adequate preventive steps to ensure an enthused workforce.Originality/valueResearch on alienation in present times has been somewhat limited. This is the first research of its kind across knowledge workers in the information technology industry that attempts to capture their work alienation and factors predicting it.

There is limited research on work alienation in contemporary management studies. One of the possible reasons is the lack of a parsimonious and validated measure of work alienation. The present study reports the construction and evaluation of a new scale for measuring work alienation, in the interest of facilitating further research in this area and aiding the detection and assessment of worker alienation, providing cues to which management should pay attention for any consequent correction, if needed. In Study 1, we developed an initial scale in order to assess the construct and administered it to 99 management executives in India. Exploratory factor analysis led to a revised unidimensional scale, which was then administered to a second sample. In Study 2 (N = 371), confirmatory factor analysis was conducted and the reliability and validity of the scale was assessed. The results indicate good psychometric properties for the newly developed measure of work alienation, providing a robust measure for its use in testing worker alienation and facilitating any required correction to ensure enhanced employee well-being.The concept of alienation has a rich history in the social sciences and is discussed across a broad range of subjects such as theology, philosophy, sociology, psychology, and psychiatry (see Johnson, 1973, for a review of the usage of the

PurposeThis paper attempts to connect the literature on conflict and that of emotions. The argument presented is that emotions have until recently been understudied in conflict literature and vice versa. On the basis of the review of literature on both conflict and emotions, the paper points to new areas of exploration for researchers in both domains.Design/methodology/approachA literature review of two separate sub‐fields of study, namely conflict and emotions is provided with the intent of pointing towards gaps in connecting the two streams of research and towards a more holistic understanding of the role of emotions in conflict.FindingsIt is observed that the link between emotions and conflict has received little attention both in the literature on conflict and that of emotions. Insights into the role of emotions at the time of conflict and towards its subsequent resolution are provided. Future directions for study and potential linkages between the two streams are offered.Originality/valueConnects two different streams of research and offers potential areas of exploration.

Purpose -Although alienation as a concept has a rich history, it has suffered relative neglect in organizational studies and one possible reason for the same is its conceptual ambiguity vis-à -vis popular and long-standing concepts of commitment/identification, satisfaction and engagement, that represent the positive experience of work and which have sometimes been equated as the opposite of work alienation. Similarly, the negative experience of work has traditionally been captured by concepts such as burnout/cynicism and counterproductive work behaviours/deviance. The purpose of this paper is to argue for refocusing attention on the concept of work alienation in management studies as distinct from other related concepts. Design/methodology/approach -The methodology integrated research from both quantitative and qualitative approaches. Findings -Through the analysis of the concept of alienation, along with other related concepts, the conceptual space for the study of alienation in organizational studies is pointed out. By examining the definition, and the antecedents and consequences of commitment, satisfaction, engagement, burnout and workplace deviance, the overlaps and points of differences are highlighted. Originality/value -The paper offers a conceptual level analysis and builds the argument for refocusing attention on the study of work alienation. The juxtaposition of the related concepts clarifies that alienation has a unique contribution to make towards understanding the link between experience at work and employee-related outcomes.

No abstract

Purpose Given the nascent stage of research on microaggressions, the study is an attempt to better understand the experience of microaggressions and examine it from the point of view of different marginalized minority identities. The purpose of this paper is to report on the subjective experience of microaggressions from the lenses of gender, race, religion and sexual orientation. Design/methodology/approach To explore how microaggressions are experienced by different identities, the authors conducted four focus group studies with university students at a prominent Midwestern university. Each focus group focused on the experience of microaggressions for a particular identity group. Findings The authors discuss the nature and forms of exclusion that occur through microaggressions, and offer six microaggression themes that emerged as common across the marginalized identities studied. The authors add to the microaggression taxonomy and highlight the role of repetition in how microaggressions are perceived. The authors also discuss intersectional microaggressions. Originality/value While various studies have focused on reporting microaggression themes with regard to singular identities, this study is potentially the first that explores microaggression themes across different marginalized identities. The findings highlight novel forms of microaggressions such as the revealing or making visible of marginalized identities, and microaggressions emanating from within a minority group directed at other members within the same identity group, what the authors call as in-group microaggressions. The authors highlight and point to the need for more work on intersectional microaggressions.

No abstract

Purpose The study focuses on the inclusion practices and processes of five large organizations across diverse sectors where women are underrepresented. The purpose of this paper is to examine how organizations facilitate changes in behavior and mindset through formal and informal practices. Design/methodology/approach In-depth interviews of CEOs, HR team members, and diversity and inclusion leaders in the five organizations were used as data in this study. Coding was done over several rounds via content analysis for the development of themes around how organizations work toward women’s inclusion. Findings The findings indicate that in their inclusion practices, all five organizations took into consideration societal biases that often render women at a disadvantage. Some of the cultural biases regarding family role expectations and safety-related norms were recognized and incorporated in their practices, while other gender-based stereotypes impeding inclusivity were addressed with zero tolerance of prejudicial behaviors. Organizations achieved this balance through various communicative practices including lateral and informal communication, generalized and particularized conversations, and creation of alternate spaces for dialogue. Practical implications By examining women’s inclusivity initiatives of five large organizations working in India, this study helps create an understanding of how organizations can bring about such change, keeping in mind the societal and cultural context, for a more nuanced and achievable inclusion. This study also demonstrates how informal narratives enable deep-rooted organizational change such as inclusion. Such narratives facilitate in enhancing employee’s readiness to change, thereby laying foundations for a sustained impact. Originality/value Very few studies that focus on women’s inclusion practices also take into consideration both the demands of the organization as well as the societal expectations placed upon women. This study highlights how organizations try to manage this tension and refrain from “homogenizing” or fitting women into existing practices and routines.