Applying a new theoretical and empirical approach to intrafirm knowledge transfers, this paper provides some initial insight to the little-researched phenomenon of why some subsidiaries are isolated from knowledge-transfer activities within the multinational corporation (MNC). Knowledge transfer is framed as a problemistic search process initiated by the recipient unit. We show that knowledge flows from units that are perceived to be highly capable to units that perceive themselves to be highly capable. Knowledge flows are also associated with existing levels of communication and reciprocity. Taken together, these findings suggest that knowledge transfers in MNCs typically occur between highly capable members of an “in crowd,” and the isolated minority rarely, if ever, engages in knowledge-sharing activities. Finally, we show that the isolated minority underperforms other subsidiaries, suggesting the possibility of a “liability of internal isolation.”
In this book, leading authorities on project organizing explore the growing deployment of projects and other types of temporary organizations, with a focus on the challenges created by projectification. The way projects are coordinated and handled influences the success of innovation and change within organizations and is critical for strategic development in our societies, yet it is often at odds with the institutions of traditional industrial society. Drawing on both theoretical perspectives and real-world cases, this book sheds light on the transformation toward a project society and explores the effects, opportunities, and conflicts it has created. As change continues, the authors make a case for renewing institutions and mind-sets and provide a foundation from which to discuss societal changes for the future. This is an invaluable book for researchers and students in project management and organizational theory programs, as well as professionals involved in the management of projects.
Purpose – A society's potential economic gains from replacing cash-based payments with electronic payments are large, and mobile payments may help this transition. The purpose of this paper is to understand consumers’ attitudes on start using mobile payment services. Design/methodology/approach – The study builds on quantitative data from a proof of concept test of a mobile payment service that was done in Sweden in 2011. The theoretical foundation rests on technology adoption models (TAM) and diffusion of innovation theories. Findings – The study finds that the most important factor explaining whether consumers are likely to use a mobile payment service is ease of use. In addition, relative advantage, high trust, low perceived security risks, higher age and lower income were associated with a positive view on adopting the service. Research limitations/implications – The results leads to the conclusion that studies of innovation in the payment industry cannot rely on TAM and innovation diffusion theory alone. Theories on learning, network economies and value-creation must also be included if change processes in payment systems are to be fully understood. Practical implications – Companies aiming to launch mobile payment services must understand that consumers’ put high importance on reliability of such services and that trust in services is built via learning process. If consumers learn to use the service, the probability they also start to trust it increases. This means that the launch of services must be designed as learning processes for consumers and merchants. Originality/value – The newness in this paper is, first, that the TAM model is tested quantitatively in a regression analysis using data from Sweden, and, second, that the traditional theories used to explain consumers’ use of new types of payment services are discussed and suggestions for additional, complementary theories are proposed.
This exploratory paper contributes to a new body of research that investigates the potential of digital market places to disrupt transport and mobility services. We are specifically looking at the urban freight sector, where numerous app-based services have emerged in recent years. The paper specifically looks at 'instant deliveries,' i.e. services providing on-demand delivery within two hoursby either private individuals, independent contractors, or employeesby connecting consignors, couriers and consignees via a digital platform. The paper provides an overview of the main issues concerning instant deliveries, supported by data (including a survey of 96 courier delivery providers) and examples. After presenting a typology of companies (digital platforms) involved in 'instant deliveries,' we question in what way they transform the urban freight current patterns. We highlight four issues, discussing their potential to impact urban freight services and related policies in European cities: 1) Freight trips and data; 2) Business models; 3) Labor legislation and work conditions; and 4) Local public policies. We conclude by saying that predicting the medium-term consequences of these changes is difficult, but it is essential that city planning and policies take account of these developments and consider how planning and possibly regulation needs to be adapted to these new ways of doing things.
Purpose-Digitalization has been identified as a driving force behind retail sector transformation. The purpose here is to provide a deeper understanding of how omni-channel strategies link to the digitalization phenomenon. The study is explorative in nature and aims to expand existing knowledge by using a business model (BM) perspective. Design/methodology/approach-The study uses a qualitative approach. Data collection involved a questionnaire answered by 13 firms from three retail segments (i.e. fashion, consumer electronics, and bookstores and media) and a group discussion with senior managers. The data were complemented with information from websites, applications and available online reports. Findings-The findings present empirical insights about different strategic and BM approaches to omni-channel retailing and highlight examples of pioneering retailers from the Italian market. The proposed framework consolidates earlier studies and puts forward three dimensions for a successful transition to omni-channel retailing BMs: (i) a seamless customer experience, (ii) an integrated analytics system, and (iii) an effective supply chain and logistics. Practical implications-Managers can employ an overview of mobile commerce usage to manage the process of integrating channels, within their BMs, alongside the customer journey. Particular attention should be paid to development and the use of data analytics tools as one of the dimensions with a significant impact on omni-channel management. Originality/value-First, this paper applies a BM perspective as a novel approach for analysing a transition to omni-channel retailing. Second, it is based on empirical analysis of three retail segments, which provide new insights into omni-channel strategies in the retailing literature.
This paper has been peer-reviewed but does not include the final publisher proof-corrections or journal pagination.
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