He holds MSc and PhD degrees and works in the area of Computer Security and Information Systems. His research interests include affective computing, human-computer interaction and information security. Xuequn (Alex) Wang is a Lecturer in Murdoch University. He received his Ph.D. in Information Systems from Washington State University. His research interests include knowledge management, online communities, and idea generation. His research has appeared (or is forthcoming) in Communications of the
Public sector agencies routinely store large volumes of information about individuals in the community. The storage and analysis of this information benefits society, as it enables relevant agencies to make better informed decisions and to address the individual's needs more appropriately.Members of the public often assume that the authorities are well equipped to handle personal data; however, due to implementation errors and lack of data governance, this is not always the case. This paper reports on an audit conducted in Western Australia, focusing on findings in the Police Firearms Management System and the Department of Health Information System. In the case of the Police, the audit revealed numerous data protection issues leading the auditors to report that they had no confidence in the accuracy of information on the number of people licensed to possess firearms or the number of licensed firearms. Similarly alarming conclusions were drawn in the Department of Health as auditors found that they could not determine which medical staff member was responsible for clinical data entries made. The paper describes how these issues often do not arise from existing business rules or the technology itself, but a lack of sound data governance. Finally, a discussion section presents key data governance principles and best practices that may guide practitioners involved in data management. These cases highlight the very real data management concerns, and the associated recommendations provide the context to spark further interest in the applied aspects of data protection.
Increases in routine data collection and surveillance in recent years have resulted in ongoing tension between citizens' privacy concerns, perceived need for government surveillance and acceptance of policies. We address the lack of Australia focussed research through an online survey of 100 Australian residents. Data was analysed using PLS, revealing that privacy concerns around collection influence acceptance of surveillance but do not influence enactment of privacy protections. Conversely, respondents' concerns about secondary use of data were unrelated to their levels of acceptance, yet were a significant determinant of privacy protections. These findings suggest that respondents conflate surveillance with collection of data, and may not consider subsequent secondary use. This highlights the multi-dimensional nature of privacy which must be studied at sufficiently granular level to draw meaningful conclusions. Our research also considers the role of trust in government, and perceived need for surveillance and these findings are discussed with their implications.
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