HEdPERF is the most developed scale in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at university level (macro level) as a generic measurement instrument. Students’ expectations regarding education show differences as levels of education at universities (MBA, PhD) vary. Thus, in order to measure the quality of education at different levels, a new scale is required to meet the needs of that particular level (MBA). The purpose of this study was to develop and validate HEDQUAL, a new measurement scale of service quality specifically designed for MBA programs in the higher education sector.A 36 item (Turkish) questionnaire on service quality in higher education was developed and tested for unidimensionality, reliability and validity using both exploratory and confirmatory factor analyses. A total of 317 usable questionnaires were collected with a return rate of 42%. SPSS 15 and LISREL 8 were used and exploratory and confirmatory factor analyses were applied. The recommended goodness-of-fit indices of the model were found to be within tolerable ranges, suggesting that the model provides a close fit to the data.The study identified five factors namely academic quality, administrative service quality, library services quality, quality of providing career opportunities, and supporting services quality as the key dimensions of service quality. This paper uses existing literature on services quality and MBA students’ expectations and needs, and develops an instrument that provides insights into measuring service quality for MBA students in a university.
Therefore, this paper develops and tests an integrative model of export performance. Specifically, we test the impact of internal and external barriers to exporting, motives for exporting, and exporters' advantages on export performance of Turkish SMEs. We test the model based on data from 135 Turkish exporters. The data provide support for most of the study's hypotheses. Each of the four antecedents has significant relationships with at least one dimension of export performance. Research and managerial implications accounting for these findings are discussed.
The main goal of this chapter is to broaden the extent of political tourism phenomenon in order to explain recent practices in Turkish political life theoretically. Very few researchers dealt with the non-monetary outputs of tourism which falls beyond the conventional economical value of it. Thus fi rstly, the political tourism and political tourist concepts were reviewed by introducing daily election meetings as a new type of political tourism and election meeting tourists as a new political tourist classifi cation. Secondly, the pull factors for election tourism were indicated as solidarity, support (emotional and/or fi nancial), nostalgic/patriotic/nationalistic reasons following the motivation list of Simone-Charteris and Boyd (2010). The other motivators such as the thrill of political violence or none of the attractions defi ned by Simone-Charteris and Boyd (2010) were found relevant with the Turkish phenomena. Besides meeting areas can be introduced as attractions.References available upon request.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.