business ethics, ethical decision-making, implicit association test (IAT), implicit attitudes, implicit social cognition, mental processes, moral judgements,
In many organizations, the performance of individuals and teams is negatively affected by human error. Studies have shown that these errors can be reduced or even prevented by learning from them and by developing an understanding of error causation and its consequences. The ability to detect, understand, and anticipate errors refers to situation awareness (SA). Although SA is not limited to human error and it is more closely linked with decision making, it is a prerequisite for error reduction in complex sociotechnical work settings. The main objectives of this study were threefold: First, a model that can explain the interrelations between human error, SA, and organizational learning in sociotechnical systems was developed. Secondly, functional and dysfunctional factors that affect human error, SA, and organizational learning were identified. Thirdly, a research methodology was selected and adapted to empirically test the model in a real-world sociotechnical task environment. To do so, an SA performance test and a human error questionnaire were used to examine SA and respective learning modes of 108 assembly-line workers in the manufacturing industry. The final test results supported the central assumptions of the applied model. The article concludes by discussing applications in the field of sociotechnical systems analysis, team training, human performance programs, and high-reliability organizations.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.