This research was conducted at MSEs of silver jewelry handicraft called SILVER 999. Workers in this MSEs, especially in assembly work station often experience back pain, neck pain, achy shoulders, achy hands called musculoskeletal disorders (MSDS). To reduce the risk of MSDS, ergonomic evaluation is carried out directly at this work station. Respondents in this study were all 10 workers. Data collection uses observation and filling in questionnaires. Worker posture is measured by Rapid Entire Body Assessment (REBA) method. The MSDS complaint was measured by filling out Nordic Body Map (NBM) sheets. The results obtained as much as 70% (7 people) work posture in the assembly section with a very high category and 70% (7 people) workers in this section who experience MSDS complaints with a moderate category. Non-ergonomic work postures can cause MSDS complaints. Work posture that is getting worse cause greater musculoskeletal complaints. This shows that the redesign of the assembly work station is recommended so that the work posture is more ergonomic and reduces the symptoms of MSDS.
As an oil fuel distributor, Malang Oil Fuel Terminal should have some strategies in carrying out service activities to customers (gas stations / SPBU). Customer satisfaction is one of the goals of company to increase customer loyalty by fulfilling customer expectations. This study aims to redesign the instrument to measure customer satisfaction of Malang Oil Fuel Terminal. Redesigning the questionnaire conducted because the previous questionnaire was no longer relevant to the expectations of this company. The aims of this improvement to make the questions in the questionnaire more effective to evaluate customer satisfaction. The importance of questionnaire redesigning because the previous questionnaires did not accommodate system changes and consumer aspirations. A new questionnaire was created based on the aspirations of customer regarding important factors related to service quality at Malang Oil Fuel Terminal. From these factors can be used by Malang Oil Fuel Terminal to evaluate customer satisfaction regularly. This research was conducted by integrating the Delphi method and the Analytical Hierarchy Process (AHP). The criteria resulted in this study are factors that affect customer satisfaction and its importance level. The level of importance of these criteria are Tank Car 0.163; Tank Car Crew is 0.065; Oil Fuel (BBM) Delivery 0.559; and Malang Oil Fuel Terminal Services 0.212.
To be able to compete, every micro and small enterprises (MSE) must continue to innovate in both product and production process innovation. Silver 999 is MSE which produces jewellery from gold, silver, brass and other raw materials. MSE Silver 999 products have penetrated international markets. The initial layout condition on the Silver 999 production floor was very inefficient because the Blanding work station was located outside the production area which caused the length of material flow to produce rings to be 51.35 meters. Due to improvements in some work equipment on the MSE production floor, it is necessary to redesign the layout to minimize material flow. By using a combination of the Systematic Layout Planning Method and the BLOCPLAN 90 software, a new layout proposal was obtained. By implementing the new layout, the material flow distance for ring production was reduced from 51,350 meters to 23,005 meters, or by reducing the distance by 55.2%.
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