Temporary diesel generation is often required to be installed on offshore facilities during production outages to maintain supplies to utilities systems. Platform power systems are often not designed to accommodate connection of temporary generation and engineering is required to ensure the power system operates reliably and safely. The design must consider multiple interfaces with electrical, control and process systems.This paper examines lessons learned from various temporary installations that have been used offshore. Consideration is given to the interface with the main power system, protection and earthing arrangements, nonstandard operation of existing equipment and process factors such as fuelling systems. Commercial drivers for various designs and operating scenarios are also analysed. The paper is intended to aid operators in selecting and designing appropriate temporary power installations.
The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was taken. Models of good practice were identified from published literature and from within the retail sector. Interviews were undertaken with a number of Scottish college librarians to determine if good practice existed already within the Scottish college sector. Analysis showed that high quality customer service models were present within the sector.
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