Eliciting the correct requirements for a given product, project or service is crucial for the success of the endeavour. The requirements engineering process in general and the requirements elicitation process is fraught with pitfalls. This paper proposes a mechanism that can be used to model the requirements elicitation behaviour. The results of the modelling process can then provide reference modes against which to compare the actual requirements elicitation process. The result of this comparison can enable the requirements engineer to observe elicitation challenges earlier in the requirements engineering process.
This article presents research relating to the challenges of conducting research in a complex socio-technical system. The result of this research is that a conventional research approach is fundamentally reactive, and does not always produce the desired results when applied to such a complex socio-technical system. The literature suggests that approaching the research from a problem investigation and problem improvement point of view will provide better results. This article describes the design of a research tool using a design science research methodology that can be used for such investigations and improvement identification and evaluation activities.
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