This paper examines the impact of customer satisfaction on their loyalty. Furthermore, the purpose of this paper is to define the appropriate attributes that define customer satisfaction and loyalty and determine the impact of satisfaction on customer loyalty of restaurant services. The application of structural equation modelling confirmed a statistically significant relationship and a direct impact of satisfaction on the loyalty of service users. To do so, 163 completed questionnaires were statistically processed. Satisfaction was measured by three attributes, and loyalty by two attributes. The validity of the questionnaire was confirmed with a value of Cronbach alfa coefficient of 0.89. Composite confidence (CR) is greater than 0.6 and average variability (AVE) is greater than 0.6 for all latent variables (constructors) ("satisfaction" and "loyalty").
This paper will review current stance on New-Keynesian monetary policy models with unemployment as well as search-matching models,also one particular model will be investigated that divides unemployment rate in steady-state on rationing (without presence of search frictions) and frictional unemployment.Review of computational examples following McCall (1970) and DMP model will provide policy conclusions from these models. Central role of unemployment in the policy debate ensured that this variable will not be conspicuously absent from the new generation of models that have become the workhorse for the analysis of monetary policy.
The paper aims to present the areas and activities which are positively affected by the development of the fintech industry. The industry has experienced major growth since the 2007/08 crisis, driven by a number of factors such as changing demographics, technological advances, changing customer preferences, and favorable environments in some regions. Nowadays, nearly all financial products and services offered by traditional banks and financial institutions are also offered by fintech companies in a more efficient and user-friendly manner. Considering the fintech offerings and their impact, the research shows that fintech companies contribute toward the support and promotion of entrepreneurial activities and business activities and offer financial products to SMEs. Moreover, by improving the financial inclusion of the unbanked, there are implications that fintech segments lessen poverty and create employment.
Hotel industry is characterized as one of the oldest, diverse, innovative, and important industries around the world. Given the low entry barriers for global markets, it is also highly attractive, and its greatest growth happens on international level. Hotel chains are the leaders in hotel industry using franchise, managerial contract, strategic alliances, mergers and acquisitions, and joint venture, as an expansion strategies. The main goal of this article is to evaluate the entry and presence of international hotel chains on the Macedonian market, their contribution and effect. Even though young, the hotel market in Macedonia is with stable potential for growth and development, and with low entry barriers.
У н и в е р з и т е т " Г о ц е Д е л ч е в " -Ш т и п Ф а к у л т е т з а т у р и з а м и б и з н и с л о г и с т и к а G o c e D e l c h e v U n i v e r s i t y S h t i p F a c u l t y o f T o u r i s m a n d B u s i n e s s L o g i s t i c s
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