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Freeway service patrol (FSPs) programs have been considered as an effective tool for traffic incident management in minimizing the adverse effects of traffic incidents. In this study, random parameters hazard-based duration modeling method was used to evaluate the impact of the newly implemented Alabama Service and Assistance Patrol (ASAP) program, using incident clearance time as a performance measure. It was determined that there is a statistically significant difference in the factors that influence incidents clearance times between incidents that occurred inside and outside the ASAP regions. A total of five variables (on-road, nighttime, peak hours, rain, and fire response present) were observed to have random effects along with ten fixed effects variables on incidents occurring inside the ASAP regions. On the other hand, incidents that occurred outside the ASAP regions were found to have three random effects variables (on-road, nighttime, and fire response present) and seven fixed effects variables. The estimation results indicate a significant association of incident clearance times to incident related variables such as involvement of CMVs, fatality, vehicle towing, seat belt indicated as involved, and on-road incidents that occurred both inside and outside the ASAP regions. The results also reveal that incident clearance times are influenced strongly by temporal variables (e.g., nighttime), traffic factors (e.g., AADT), and operational variables (e.g., fire response present) for incidents both inside and outside the ASAP area models. Overall, it was observed that the incident clearance times recorded in the regions where the ASAP program is in effect are significantly different. The findings of this study are expected to be useful for the state traffic incident management (TIM) agencies in developing and executing strategies to minimize incident clearance times. Ultimately, the study provides a data-driven evidence-based assessment of the ASAP program in the state.