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In this study, the significance of using Porter's generic strategies in firms that operate in competitive environments is investigated. The aim is to indicate the effects of Porter's generic strategies (low-cost strategy, differentiation strategy, and focus strategy) on firm performance. The questionnaires of the study have been prepared, the responses have been obtained, and the econometric model is constructed to measure these relationships. Findings stemmed by data that were taken from 113 firms that operate in the Republic of Kosovo. t test, Pearson's correlation analysis, and multivariate regression analysis were used to provide testing of hypotheses. Econometric results suggest that pursuing differentiation strategy provides higher firm performance compared to two other Porter's generic strategies (low-cost strategy or focus strategy) that have a positive impact as well.

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The purpose of this study is to measure the impact of electronic services management on local government. Thus, it aims to provide empirical evidence on the factors that influence citizens’ willingness to use e-services. This study analyses the role of factors such as: awareness of electronic services, poor infrastructure and technical problems (quality of electronic services) in using e-services. The study was conducted based on data collected through a self-administered questionnaire from 130 citizens of the Republic of Kosovo, in the Gjilan region, and from three managers who manage e-services in the municipality. Whereas, to analyze these data was used SPSS as statistical software. The results show that factors such as accessibility at any time, reduction of waiting time and quality of information are the most important factors that increase the importance and willingness of using e-services. In addition, the use of e-services is positively related to the management of electronic services, awareness about electronic services and the quality of electronic services offered. The study contributes theoretically and empirically, to the knowledge about the management of electronic services on local government. This work becomes relevant for policymakers to understand in depth the specific challenges faced by users of electronic services.