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A key concern for most institutions and instructors is whether students are satisfied with their learning experience. However, relatively few studies have unpacked what the key drivers for learner satisfaction are in blended and online courses. Using logistical regression modelling, learner satisfaction data of 62,986 learners in 401 undergraduate blended and online modules was analyzed. The data included over 200 potential explanatory variables based on learner and module learning design characteristics. Findings indicate that learning design has a strong and significant impact on overall satisfaction for both new and continuing learners. Learners who are more satisfied with the quality of teaching materials, assessment strategies, and workload are more satisfied with the overall learning experience. Furthermore, long‐term goals of learners (i.e., qualifications and relevance of modules with learners’ professional careers) are important predictors of learner satisfaction. Individual learner characteristics are mostly insignificant, indicating that despite a wide diversity of learners studying at the Open University, UK, the underlying learning experiences are similar. Future research should focus on how learning design changes can enhance the learning experiences of students.

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A vast body of research has indicated the importance of distinguishing new versus continuing students' learning experiences in blended and online environments. Continuing learners may have developed learning and coping mechanisms for "surviving" in such learning environments, while new learners might still need to adjust their learning approaches to the new learning context. In this large scale replication study, we investigated whether and how the learning satisfaction experiences of 16670 new versus 99976 continuing students were different. Using logistical regression modelling of learner satisfaction scores of 422 undergraduate blended and online modules (including 232 learner and module learning design variables), our findings indicated that new learners indeed differed subtly in their learning and teaching experiences across two consecutive academic years. The minor differences in key drivers between the 2014 and 2015 cohorts also indicate that institutions need to continuously monitor and act upon changing learning needs.