The article deals with the role of conflicts in the development of the organization's crises. It suggests a classification of conflicts, a scheme for responding to a conflict situation depending on its type and the possibility of applying a conflict map in the company's activities is substantiated.
There are constant complications in the structure of the organization and activity of people during historical developments of society. The similar movement is carried out in the form which represents the formation of new kinds of activity and their allocation as a result of division of the social activities accompanied with growth of its productive force. The history of all human societies was subordinated to the purposes of survival of the certain individual and social community. People live and work in common, therefore their activity due to its public character needs to be managed for giving purposeful implementation and to achieve a final result. The management mechanism of primitive community consisting of the elders, the leader, council and some other institutes of management and influence (divine laws, customs, traditions, rituals) is much simpler than the management mechanism of a modern society. The structure and functions of the modern state are incomparable on complexity with management mechanisms of primitive tribes. The most widespread interactionsbetween the heads and their subordinates assume hierarchy of the official statuses and promote formation of leadership in the administrative relations. Nowadays the heads have to possess not only professional characteristics but also many personal qualities which promote an effective management. One of such qualities is leadership. This paper contemplates on the leadership as the effective tool of in managing complex organizational systems.
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