The Fast-Moving Consumer Goods (FMCG) industry continues to present and deliver products to end consumers irrespective of the conditions faced in the business. The nature of disruptions that unexpectedly affect retail supermarkets needs to be strategically addressed to ensure product availability to the end consumer. The Resilience concept is an important supply chain upcoming research area that can remove disruptions without affecting the retail business operations. This article sought to understand supply chain resilience and supply chain design in the retail industry. South African retail supermarkets encounters varied threats to its business and the limited literature on the concepts of supply chain design and supply chain resilience have prompted this study. The limited literature on both concepts has prompted this study especially in a developing economy such as South Africa. A quantitative research design was adopted. Purposive sampling was used to identify managers and supervisors of the selected retail supermarkets in Durban South Africa within the FMCG retail industry with an estimated population of 1509 and a sample size of 306. The multiple regression analysis was engaged to display the extent of supply chain resilience and design in the selected retail outlets. The study revealed that transport network, technology advancement and environmental changes contributed mostly to the dimensions that affect the retail supply chain when designing for resilience. The study enables supply chain retailers in the retail industry to understand the factors to consider when designing their supply chain. This study adds to the academic body of knowledge by being one empirical study that conducted analysis on the constructs of supply chain design and supply chain resilience. ND NEBOH TP MBHELE Supply Chain resilience and design in retail supermarkets
Fast-moving consumer goods (FMCG) are driven by threats and nascent challenges that range from logistical issues to disruptions in the environment. The chapter aimed to determine the efficacy of supply chain collaboration on resilience in the industry. Scholars have constantly highlighted the need for supply chain collaboration by building supply chain resilience, necessitated against sporadic, disruptive, and unforeseen events in the business environment. The argument for businesses to desist from working in silos within their supply chain provokes this study. There seems to be a mismatch between the supply chain members in terms of integrating or collaborating efforts and their capabilities to be resilient when faced with disruptions. Organisations need to identify the variables that exist inside and outside of their environment to ensure alignment, collaboration, and integration. Centralisation of stocks, foreign exchange fluctuation, joint business plans, and longstanding collaboration with vendors could help promote supply chain resilience.
Organisations are currently faced with difficulties in effectively aligning demand plans to the volatile environments in which they operate. While operating environments and consumer needs change, capacity capabilities often do not reflect the demand plans. The absence of alignment results in inaccurate forecasts, thus putting the longterm sustainability of a business at risk. The focus and aim of the study is to understand how demand planning information are shared at N ZAR for optimal performance. A quantitative explorative case study research design is being used and data was collected through a structured self-administered questionnaire in this study. The sample size was 86, which comprised of employees from Demand and Supply Planning, Finance and Control, Sales and Marketing divisions. The sample includes top management, middle management, first level management and non-management. Data analysis uses descriptive and multivariate statistics. The study findings show most of the participants responded positively to the statements that information sharing achieves demand chain coordination. This study recommended that top management should provide full support to information sharing initiatives to facilitate the demand planning process.
The supply chain disruptions have rattled the competitive positioning of the business environment. The fast-moving consumer goods (FMCG) industry is constantly battling to survive in the highly competitive business environment. The supply chain disruptions are manifested in the form of natural disasters, pandemics, and conflicts in society, or political changes or upheavals, however, the mantle of any business resonates with its magnitude of agility and resilience capabilities. Although resilience cushions disruptions and allows a cost-effective recovery into a better optimal state, the FMCG industry is epitomised by speedily demand responsiveness as a distinct resilience strategy. The purpose of the study was to investigate the relationship between supply chain resilience and supply chain agility in the retail industry. A quantitative research design and purposive sampling were employed to identify the respondents. The main findings revealed that relationships exist between resilience and supply chain agility. The paper tentatively implies that the fast-moving retail industry should entrench supply chain resilience and agility strategies in terms of alertness, visibility, and velocity.
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