This study attepts to determine the effect of competitive advantage on the marketing performance of rattan craftsmen SMEs where—before the Covid 19 epidemic until the current implementation of New Normal— marketing performance continued to decline and was difficult to develop. Therefore, this benefited to help the SME craftsmen of rattan find and implement factors that can improve marketing performance so that the conditions of the SME Craftsmen continue to develop. This study used a survey method with the sample of 40 respondents of rattan craftsmen in Pekanbaru City. The data were colected using questionnaires and observation techniques, and the data were both primary data and secondary data. The stages of data analysis are validity test, reliability test, classical assumption test, multiple linear regression, t test, f test and determinant coefficient test (R2). The results showed that product uniqueness, product quality and competitive prices had an effect on marketing performance. Simultaneously to the effect of competitive advantage on the marketing performance of UKM Rattan Craftsmen Pekanbaru. It suggest that further study add the variables/factors that can be used to improve marketing performance for MSMEs in Indonesia, especially in Pekanbaru.
The purpose of this study to test and analyze empirically the influence of Quality Service to satisfaction and its impact on customer loyalty hotel in Pekanbaru City. Organization and Service Company in its operation is determined is the quality of the services it produces where the quality of these services include several dimensions such as the physical form owned by the organization or service, how empathy of the employees, responsive and also the extent to which the reliability of the service provider. The quality of this service will affect the user satisfaction of the service and this satisfaction will have an impact on the loyalty of the user. From this research can see how the influence of the quality of service to satisfaction and its impact on the loyalty of hotel customers in Pekanbaru City. The results of this study indicate that there is influence of marketing mix to satisfaction and its impact on customer loyalty of hotel in Pekanbaru-Riau
The objective of this study is to know empirically the effect of service quality on satisfaction and its impact on the loyalty of the members of savings and credit cooperative. In this study, the research method uses a descriptive method (Survey) with the quantitative research design, data that users are primer and secondary sources of data. A research population includes all members of savings and credit cooperative in Kasikan Kampar regency. In this study, the sample size consists of 95 respondents, which sample size determination based on Slovin's formula with the 10% margin of error. The sampling technique uses non-random sampling, particularly the method of accidental sampling with the help of SPSS assistance. The results of the research, these three dimensions have a significant influence on satisfaction. there is a positive relationship with the satisfaction and the results of research for empathy dimension indicate that there is a positive relationship with a satisfaction, but both dimensions do not have a significant effect on satisfaction, there is a positive relationship to loyalty and has a significant influence.
The increase in online sales transactions has continued to increase due to several factors, such as the improvement of Internet quality, the growth of start-ups in Indonesia, and the COVID-19 pandemic’s effects, which have restricted customers from making purchases offline. The research aimed to identify different types of direct and indirect influences that caused customers to make purchase decisions for fashion products and determine more dominant group (women or men) on e-commerce platforms and social media. The research applied a quantitative method. The research respondents were 244 customers who bought fashion products in e-commerce and social media. The analytical tools were Structural Equation Modelling (SEM) with SmartPLS 4.0, convergence and discrimination invalidity for the validity test, composite reliability for the reliability test, and structural model evaluation (inner model). The findings indicate that all aspects of product quality, trust, and customer loyalty have a huge impact on buying fashion products in e-commerce and social media. Moreover, in the indirect effect, product quality affects customer loyalty through trust. Similarly, product quality impacts purchase choices through customer loyalty. Trust also affects purchase choices through customer loyalty. Then, product quality affects purchase decisions through trust. Last, product quality has an impact on purchase decisions through customer loyalty and trust. Additionally, the results of PLS-MGA show that women are more dominant in buying fashion products on e-commerce and social media than men.
The development in the business very rapidly also makes business more challenges in the financial services sector such as Bmt becomes increasingly large, increasingly fierce competition, and the use of increasingly sophisticated technology and consumers are increasingly varied. This condition is indirectly demanded Bmt to be able to further develop better strategies in marketing, production, employee, as well as in the financial sector so as to meets what the wants and needs of each of its customers as well as increase the number of members or customers. Like at Bmt Al Ittihad, which is one of the many cooperatives that have sharia potential to grow in pekanbaru, because Bmt Al Ittihad increased member / new customer every year. This research directed to address problems if the marketing mix consisting of product, prices, promotion, people, process, location and physical evidence and service quality then influence the satisfaction of members of Bmt Al Ittihad and the benefits of this research is expected to provide evaluation of policies and marketing strategies must be taken related to what the needs and tastes of members of Bmt Al Ittihad. These results indicate all variable have to influence simultaneous marketing mix consisting of product, promotion, process, price, employees, places, physical evidence and service quality. And then as test parsial results only physical evidence and place have to influence of satisfaction member of Bmt Al Ittihad. Keywords: Members Satisfaction, Marketing Mix Service and Service quality
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