Purpose -The paper seeks to determine the state of library services to people with disabilities in the USA. It aims to use social capital theory to provide a lens to reconceptualize equal access in a global context, and to offer insights on the effects of new information technologies for re-envisioning universal access. Design/methodology/approach -Librarians serving the National Library Service for the Blind and Physically Handicapped (NLS/BPH) were surveyed. Questions addressed clientele, services, technologies, career opportunities, library and information science education, and librarian demographics. Findings -Human resources and information technologies are identified as major challenges to the future of information access for disabled persons. Professional perspective suggests there is strong potential for technologies and the internet to bridge the information access divide if libraries commit to providing access through assistive technologies.Research limitations/implications -The survey was limited to librarians serving NLS/BPH. A similar survey distributed in other nations could expand the possibilities of future research. Practical implications -Information from this survey can aid librarians planning delivery of information services to disabled patrons. Suggestions for shifting from special access to universal access philosophy assure access for all. Results can also help library educators prepare graduates to serve an aging population that will challenge standard methods of information access. Originality/value -The literature review demonstrates that this survey is the most recent in three decades to determine the state of library and information services to disabled people in the USA. It is the first to address the topic in relation to new technologies, leading to better service through better understanding.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.