Business environment and increasing demand for better quality by customers have caused many companies to realize that they should provide high quality products or services in order to successfully compete in the marketplace. Consumers are aware of rising standards in product or service quality and any decline in their satisfaction would be a serious cause of organizational failure. Numbers of study have provided sound evidence on successful implementation of TQM in a firm or organization that have reaped and gained a lot of benefits from the implementation. On the contrary, past literatures also showed different scenarios. The literature review has shown gaps in the study of quality management and organizational performance. Furthermore, the capacity for innovation is an important element affecting the quality management and organizational performance. However, there is still lack of study that describes innovation as one of the key factors in the implementation of SMEs' quality management. Therefore, there is a need to examine the implementation of innovation in quality management that can affect the performance of SMEs. Therefore, it is necessary to conduct the study with the inclusion of Business Innovation Capability (BIC) into the TQM application. This study presents a theoretical framework to examine the critical factors of quality management and organizational performance relationships among SMEs in Malaysia with the Business Innovation Capability (BIC) as the mediating variable. This study will examine the relationship of TQM on innovation from the perspective of the innovation process.
Dato Norman sang KRU's hit song "Awas," which had once been the whistling of young people, in between wiping and composing the platinum CDs of the KRU group one by one. No matter how calm he appeared, he couldn't seem to get one question out of his head.
"Who will take over as my successor? What will happen to KRU if I am no longer here?
Will KRU be forgotten in the future?"
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