Ancizu, Iciar et al 2016 Person-centered care models in integrated caresystems: The role of nurse assistants as "keepers of likes and preferences" in skilled nursing home care facilities. Introduction: Caring for older people in vulnerable situations requires the coordinated work of different professionals in order to assess and identify their needs, wishes and preferences for care.Among the professionals of the interdisciplinary team, the figure of nurse assistants is particularly important. They are in permanent contact with residents, have significantly more interactions with them and their families and, therefore, they have valuable information regarding their overall situation, daily routines, perceived wellbeing and changes in their condition.Paradoxically, while it is recognized that this professional should play a central role in the interdisciplinary team since they are able to customize the care provided to the needs and preferences of the residents; in practice, for several reasons, this is not always the case.Short d escription of practice: After a year and a half of research and conceptualization, SARquavitae put in place an applied project to revise its care model: the INTEGRA Project. One of the key areas of the project has to do with the figure of the reference professional (RP) as keeper of users' likes and preferences and a source of relevant daily care information for the family.After a process of care reorganization and training, the function of "reference professionals" was implemented. It meant daily close supervision by the nurse coordinator and leadership by the director or the nursing home.Ob jective: The RP is responsible for the continued support and attention to the detail of a small and limited number of users (7-8). In addition, RP will get to know perfectly their assigned users, and thus may provide a closer and individualized care in accordance with their life plan.The RP should be proactive: in communicating and dealing with both their assigned users and their relatives.Ancizu; Person-centered care models in integrated care systems: The role of nurse assistants as "keepers of likes and preferences" in skilled nursing home care facilities.This professional is responsible for communicating the relevant information about users and their relatives to the interdisciplinary team in order to assist in the definition and/or adjustment of the Personalized Care Plan with special attention to the details which can improve the user's wellbeing and quality of life.Implantation procedure: Different assessment tools and records have been developed for the RP and, hey had been included in SARquavitae care information system (GCR). The aim is to provide this professional with instruments of their own that allow them to share information and evaluate results.The allocation of RP is performed according to care and organizational criteria, so that a RP will have the residents in their group of care, allowing them to establish a strong relational link. Once assigned, it is communicated both to the re...
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