There is widespread use of information and communications technology (ICT) in the Middle East and North African countries. Blogging and social media have played an important role in the recent calls for reform and change. Using these new communication systems and devices, citizens have been venting their anger and frustration with their autocratic governments and rulers. Most recently, the venting has turned into action, as shown by the eradication of the old regimes in Tunisia, Egypt, Libya, and Yemen, as well as the ongoing struggle in Syria. The most notable issues include lack of individual freedoms, deteriorating economic conditions, high unemployment, increased corruption, and violent treatment of citizens at the hands of security forces. The Arab Spring, or Awakening, and the events that have since followed have, in part, been promoted by ICT and other means of modern communications. Along with the popular Arab traditions of oral communication as well as Friday and Sunday sermons at mosques and churches, social media were used by organizers of the Arab Spring to call for and coordinate demonstrations against the regimes. Access to this newer media has circumvented the established and government‐controlled media such as printed press, radio, and television—outlets bent on appeasing the rulers and misinforming the masses. Arab authoritarian systems have discovered that they cannot simply flip a big red switch to stop the flow of information that they would rather keep hidden from the masses. Further discussed are digital democracies that are currently emerging because of the growing population of netizens, bloggers, and social media political activists throughout the Arab world and the many attempts to silence them.

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Examines efforts currently underway in Arab libraries to establish a formalized document delivery system across the regions, taking advantage of new technology and modern methods of information transmission. Argues that more data on regional and national ILL and document delivery patterns are needed, and the possibility of establishing national and regional clearing houses, as well as exploring verification and location tools. Concludes that progress is being made, albeit somewhat slowly, but there are no easy answers to some of the questions raised.

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