AbstractObjectiveThe objective was to understand how people respond to COVID-19 screening chatbots.Materials and MethodsWe conducted an online experiment with 371 participants who viewed a COVID-19 screening session between a hotline agent (chatbot or human) and a user with mild or severe symptoms.ResultsThe primary factor driving user response to screening hotlines (human or chatbot) is perceptions of the agent’s ability. When ability is the same, users view chatbots no differently or more positively than human agents. The primary factor driving perceptions of ability is the user’s trust in the hotline provider, with a slight negative bias against chatbots’ ability. Asians perceived higher ability and benevolence than Whites.ConclusionEnsuring that COVID-19 screening chatbots provide high quality service is critical, but not sufficient for widespread adoption. The key is to emphasize the chatbot’s ability and assure users that it delivers the same quality as human agents.
Promoting public transport depends on adapting effective tools for concurrent monitoring of perceived service quality. Social media feeds, in general, provide an opportunity to ubiquitously look for service quality events, but when applied to confined geographic area such as a transport node, the sparsity of concurrent social media data leads to two major challenges. Both the limited number of social media messages-leading to biased machine-learning-and the capturing of bursty events in the study period considerably reduce the effectiveness of general event detection methods. In contrast to previous work and to face these challenges, this paper presents a hybrid solution based on a novel finetuned BERT language model and aspect-based sentiment analysis. BERT enables extracting aspects from a limited context, where traditional methods such as topic modeling and word embedding fail. Moreover, leveraging aspect-based sentiment analysis improves the sensitivity of event detection. Finally, the efficacy of event detection is further improved by proposing a statistical approach to combine frequency-based and sentiment-based solutions. Experiments on a real-world case study demonstrate that the proposed solution improves the effectiveness of event detection compared to state-of-the-art approaches.
ABSTRACT:Traffic big data has brought many opportunities for traffic management applications. However several challenges like heterogeneity, storage, management, processing and analysis of traffic big data may hinder their efficient and real-time applications. All these challenges call for well-adapted distributed framework for smart traffic management that can efficiently handle big traffic data integration, indexing, query processing, mining and analysis. In this paper, we present a novel, distributed, scalable and efficient framework for traffic management applications. The proposed cloud computing based framework can answer technical challenges for efficient and real-time storage, management, process and analyse of traffic big data. For evaluation of the framework, we have used OpenStreetMap (OSM) real trajectories and road network on a distributed environment. Our evaluation results indicate that speed of data importing to this framework exceeds 8000 records per second when the size of datasets is near to 5 million. We also evaluate performance of data retrieval in our proposed framework. The data retrieval speed exceeds 15000 records per second when the size of datasets is near to 5 million. We have also evaluated scalability and performance of our proposed framework using parallelisation of a critical pre-analysis in transportation applications. The results show that proposed framework achieves considerable performance and efficiency in traffic management applications.
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