Directorate Information System of Airlangga University (Direktorat Sistem Informasi Universitas Airlangga, DSI) is a unit of Airlangga University as an IT service for all stakeholders. DSI using helpdesk as an IT service to manage service request and incident. The aims of capability level measurement is to improve IT helpdesk to reach a target score. This research using COBIT 5 framework began by mapping domains through several stages. Those several stages are; stakeholder needs analysis, enterprise goals identification, IT goals identification and domain process COBIT 5 identification. The result of the mapping domain obtained DSS 02 manage service request and incident. The next stages are measure current condition capability level, determine expected level, determine gap. The results of this research using DSS 02 domain process showed a level 1 capability level percentage of 97.23% which is a fully achieved rating level and so is rated to level 1 and go to the next level assessment. Level 2 PA 2.1 capability level percentage of 80% which is a largely achieved rating level and PA 2.2 capability level percentage of 60% which is a largely achieved rating level. So, current capability level rated to level 2. The expected level is at level 3. Hence to achieve a level 3 an improvement is required by applying base practices and fulfilment work products of level 2 and 3.
Berdasarkan hasil wawancara UPT Perpustakaan kekurangan perangkat komputer dan masih menggunakan server milik UPT Telematika serta kecepatan akses wifi akan lambat jika banyak yang menggunakan sehingga perlu dilakukan penelitian ini yang bertujuan untuk mengetahui tingkat kematangan dan menghasilkan rekomendasi guna meningkatkan pengelolaan infrastruktur teknologi informasi. Penelitian dilakukan menggunakan COBIT Framework 4.1 tahap penelitian diawali dengan analisa data wawancara kemudian diidentifikasi IT goals, IT process, serta Control Objectives. Perhitungan maturity level untuk mengetahui gap antara kondisi sekarang dengan kondisi yang diharapkan dan rekomendasi digunakan untuk mengatasi gap tersebut. Dari hasil penelitian yang dilakukan diperoleh 4 IT Goals, 10 IT Processes dan 17 detailed control objectives. Karena pemilihan subdomain disesuaikan dengan masalah dan kebutuhan maka subdomain yang digunakan adalah PO3, PO7, AI3 dan AI5. Ditemukan gap sebesar 1.5 dan maturity level sebesar 2.5 sehingga berada pada level 3 artinya perpustakaan telah memiliki mekanisme dan prosedur yang jelas mengenai tata cara dan manajemen teknologi informasi.
Security is an essential aspect of information, especially in a network that is connected to the internet. Threats from inside or outside often disrupt network security. Telegram is a cross-platform messaging system that centers on the security and privacy of security and privacy of the wearer. The problem that often occurs in a company or institution that has a server is the lack of flexibility in the supervision process due to issues with human error, especially the admin server that is in charge of supervising server performance so that it is less able to observe the server for 24 hours. Looking at these problems, it is necessary to have a system that can perform remote monitoring processes to increase admin server flexibility. The system can monitor the server and send notifications. Notifications sent as information contained on the server and integrated in the telegram application. The information provided comprises uptime, Central Processing Unit (CPU) usage, ram usage, swap usage, active users, disk usage, user's login and logout. The use of Monitoring integrates the Telegram Application Programming Interface (API) function into it to be able to send messages and check in realtime. With the establishment of a Monitoring System that is equipped with checking and monitoring to the network more optimally, because of the integration between systems that are directly connected to the System Administrator.
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