This study aims to investigate the impact of perceived service quality regarding the academic side on students" behavior intentions in a Jordanian governmental university. A survey was conducted on a stratified systemic random sample of 841 students, yielding 572 participants with 68% response rate. The findings show that perceived service quality as well as the tangibility and assurance dimensions affect students" intentions of recommending to study at their university. Further, perceived service quality as well as the tangibility dimension affects students" intentions of moving to study at another university. The results also proved that the two genders perceived the tangibility dimension of service quality differently, as males reported higher assessment. The study has provided important insights into service quality and behavior intentions in the field of Higher Education.
Public private partnership (PPP) is one of the main approaches that have been utilized in executing e-government program in Jordan. The main aim of this paper is to assess the adoption of PPP in the implementation of E-Government program in Jordan as one of the developing countries through assessing one stage of the three-stage model of PPP developed by (Alshqairat, 2009). This Model (3PEG) consists of three main stages; planning, implementation, and evaluation. This paper empirically tests the planning stage for PPP in the implementation of E-Government program in Jordan. The assessing planning stage addresses six dimensions of PPP: concept, justifications, requirements, the main aspects, readiness, and the strategic opportunities. Several results are reported. The findings that were supported by using quantitative and qualitative instruments suggested a significant support for all the planning stage dimensions.
The current study was conducted on the employees of a Jordanian governmental department that has 240 employees, using a questionnaire. The number of the returned questionnaires was 150, achieving response rate of 62.5%. The influences of organizational justice, organizational commitment and job satisfaction on employees' intention to leave their job were scrutinized and were supported. The mediating roles of organizational commitment and job satisfaction in the relationship between organizational justice and intention to leave were investigated and corroborated. As previous research supported the relations between the studied variables, the contribution of this study is the suggested and corroborated conceivable succession for the effects of the precursors of employees' intentions to leave their jobs, which demonstrate its significance. The implications and limitations of this study are presented.
This paper aims at exploring how the mechanisms of corporate governance (audit committee size, CEO duality, board size, female board members and board composition) affect the firm performance. Based on data from 66 out of 69 firms, which represents (95.6%) of Jordanian publicly quoted manufacturing firms covering a five-year period (2008–2012), the use of multiple regression analysis was done for assessing how each of the mechanisms of corporate governance relates to firm performance. The empirical findings of this study suggest that size of firm and Tobin's Q and ROA shows a significant positive correlation, while leverage and ROA show significant correlations. Results indicate that CEO duality and size of board have negative correlation with ROA, while non-executive directors' proportion shows a positive correlation with ROA. No relationship was recognized between the female board members' proportion and audit committee size and ROA. Conversely, the variables of corporate governance do not show a relation with measure of market performance, which supports the argument that market-based performance measures are impartial when economic circumstances are normal in context of emerging markets. The paper provides insight into better understanding how the various mechanisms of corporate governance are related to the performance of firm given the scenario of a small emerging market of non-oil-producing country.
Purpose This study aims to assess students’ perceived quality of university administrative services, and reconnoiter the disparities in their perceptions according to their gender and college. This study also scrutinizes the influences of students’ perceived quality of university administrative services on their behavioral intentions, and examines the moderating effects of students’ gender on these influences. Design/methodology/approach Achieving a reply rate of 68 per cent, this study was carried out in a public university in Jordan by using a stratified systematic random sample consisting of 10 per cent of the population, where 572 usable questionnaires were returned. Reliabilities of scales were assessed via Cronbach’s alpha, and hypotheses were tested via t-test, analysis of variance and hierarchical regressions. Findings The results showed that after controlling for other studied variables, students’ perceived quality of university administrative services explains 5.6 and 4.1 per cent of their behavioral intentions to transfer to a different university and to recommend their university, respectively. Further, when considering individually the five dimensions of students’ perceived quality of university administrative services, they explain 7.1 and 16.4 per cent of students’ behavioral intentions to transfer to a different university and to recommend their university, respectively. Furthermore, students’ gender moderates the influence of assurance on students’ intentions to recommend, as this moderating effect explains 2.7 per cent of students’ intentions to recommend. Originality/value This study addresses for the first time the influences for the perceived quality of the administrative services provided by a Jordanian public university on the behavior intentions after controlling for several variables including intention to leave university study and finding a moderating role for students’ gender.
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