This study aims to know the main factors related to work processes that interfere on the effectiveness of the humanization policy in primary health care in Brazil. In the methodological aspect, it is a qualitativedescriptive study from a Systematic Review. A data collection was based on the selection of articles from surveys conducted in the Virtual Health Library. Were found that most studies identify important factors that jeopardize the execution of the National Policy of Humanization, such as: humanization design, working conditions, and health management in primary care. It is concluded that the main impairing factors in the effectiveness of this policy were the working conditions and an improper health management conducts.
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