Continuous improvement of service quality is one of the important keys in facing the era of globalization which implies that services must be carried out according to standards and meet quality rules that are oriented to the interests of consumers. With these programs and facilities, it is hoped that the community will no longer be reluctant to seek treatment at the Puskesmas. The purpose of this study was to analyze the effect of the quality of health services on the satisfaction of inpatients at the Sei Mencirim Health Center.This research is a survey research, conducted at the Sei Mencirim Health Center. The population was all patients who were hospitalized at the Sei Menistrim Health Center in January-July 2021 totaling 74 people and the entire population was taken as a sample. Primary data obtained from interviews and secondary data in the form of inpatient data. The hypothesis was tested using the Multiple Regression test.Based on Bivariate analysis revealed that there was no effect of physical evidence on patient satisfaction. There is an effect of reliability, responsiveness, assurance and empathy on patient satisfaction.The most dominant variable affecting patient satisfaction is empathy. Considering that empathy is the dominant variable affecting patient satisfaction, puskesmas need to improve quality individual service and patient family time for consultation is met.Keywords: Service Quality, Patient Satisfaction, Puskesmas Sei Mencirim
Pelayanan kesehatan yang bermutu tidak dapat melepaskan diri dari kenyataan akan pentingnya menjaga kepuasan pasien, termasuk dalam menangani keluhan yang disampaikan oleh pasien. Kebutuhan pasien yang diutamakan sehingga pasien merasa terpuaskan akan setiap pelayanan yang mereka terima dan kemudian dari kepuasan itu lahirlah loyal atau kesetiaan mereka sehingga membuat mereka untuk tidak beralih rumah sakit. Untuk menganalisis Pengaruh Mutu Pelayanan Terhadap Tingkat Kepuasan Pasien Di Instalasi Gawat Darurat Rumah Sakit Murni Teguh Tahun 2021. Penelitian ini menggunakan desain Crossectional. Populasi dalam penelitian ini adalah seluruh pasien yang menggunakan pelayanan kesehatan di Rumah Sakit Murni Teguh. Besar sampel sebanyak 100 orang. Pengumpulan data dilakukan dengan memberikan kuesioner. Analisis data terdiri dari univariat, bivariat dengan uji Chi Square dan multivariat dengan uji Regresi Logistik. Hasil penelitian menunjukkan bahwa ada pengaruh reliability (p= 0,000;PR=2;95%CI 1,352-3,068), responsiveness (p= <0,001;PR=2,4;95%CI 1,557-3,795), assurance (p= 0,001;PR=1,9;95%CI 1,279-2,754), emphaty (p= <0,001;PR=2,6;95%CI 1,611-4,087) terhadap kepuasan pasien COVID-19. Sedangkan variabel tangibles tidak berpengaruh terhadap tingkat kepuasan pasien COVID-19 terhadap pelayanan instalasi gawat darurat di rumah sakit, dengan nilai ( p= 0,170;PR=1,3;95%CI 0,979-1,796). Variabel reliability (p=0,001;PR=8,9; 95%CI 2,508-32,133), artinya kehandalan (reliability) yang kurang baik 2 kali kecenderungan pasien COVID-19 tidak puas terhadap pelayanan instalasi gawat darurat dibanding kehandalan yang baik. Dengan demikian untuk meningkatkan kepuasan pasien COVID-19 terhadap pelayanan rumah sakit, maka pihak rumah sakit sebaiknya meningkatkan mutu pelayanan dalam memberikan pelayanan kepada setiap pasien yang berkunjung di rumah sakit.
Background: The 3M Plus mosquito nest eradication movement is the most effective activity to prevent the occurrence of dengue disease and to realize environmental hygiene and healthy living behavior. The purpose of the 3M Plus mosquito nest eradication activity is to eradicate the breeding places of the Aedes mosquito through efforts to foster community participation so that dengue hemorrhagic fever (DHF) can be optimally prevented.Objective: The purpose of this study was to determine the relationship between the behavior of the head of the family with the implementation of eradicating the mosquito nests of dengue hemorrhagic fever.Method: This type of research uses a descriptive analytic approach with a cross sectional study design with a sampling technique using simple random sampling. The sample in this study were 73 heads of families from a population of 264 families. This research was conducted in March-September 2021. The data was collected by interview using a questionnaire, and supported by observational data. Data processing is carried out in a computerized manner starting with the stages of editing, coding, tabulating. Data analysis was performed bivariate (Chi-square test) and multivariate (Binary Logistics Regression) at 95% CI.Results: The results showed that there was a significant relationship between attitudes (p= 0.000) and the role of community leaders (p= 0.039) with the eradication of dengue mosquito nests. There was no relationship between knowledge (p= 0.767) and the eradication of dengue mosquito nests. The attitude variable is the dominant predictor of its relationship with the implementation of the eradication of dengue mosquito nests in Seunagan District, Nagan Raya Regency (Exp (B) = 7.2).Conclusion: There is a relationship between attitudes and the role of community leaders in eradicating dengue mosquito nests, but knowledge does not show a relationship. The success of eradicating dengue mosquito nests is dominated by the positive attitude of the local community.
Covid-19 is an infectious disease caused by a new type of coronavirus with common symptoms of fever, fatigue, cough, convulsions and diarrhea. 8 Covid-19 cases were found and 1 person died in Pasar Gunungtua Village. It is suspected that this is due to the low participation of the community in preventing Covid-19. The purpose of the study was to analyze the factors that influence community participation in preventing Covid-19 in Pasar Gunungtua Village, North Padang Lawas Regency. The type of research is descriptive analytic with a cross sectional approach carried out in March-June 2021. The population is the head of the family who lives in Pasar Gunungtua Village as many as 2,507 families and the sample is 113 people. The results of the bivariate analysis showed that all independent variables had an effect on community participation in the prevention of Covid-19 (p<0.05). Based on the results of multivariate analysis, the dominant variables that influence community participation in preventing Covid-19 are opportunity (OR=5,10), willingness (OR=10,810), ability (OR=6,791), the role of the environmental head (OR=6,613) and the role of cadres/health workers (OR=3.765). It was concluded that people who have a good will tend to participate 10,810 times in preventing COVID-19 disease than those who have a bad will.
Berdasarkan survey yang dilakukan Persatuan Perawat Indonesia menyatakan bahwa terdapat 50,9% perawat Indonesia diketahui mengalami stres kerja dikarenakan adanya beban kerja yang tinggi dan penghasilan yang diangggap tidak memadai, serta keadaan lingkungan kerja. Penelitian ini bertujuan untuk melihat perbedaan beban, lingkungan dan tingkat stres kerja antara perawat di ruang rawat inap umum dan di ruang rawat inap Covid-19 di Rumah Sakit Deli Serdang (RSUD) Tahun 2020. Jenis penelitian ini adalah penelitian komparatif dengan pendekatan cross-sectional. Populasi dalam penelitian ini adalah seluruh perawat yang bekerja di RSUD Deli Serdang yang berjumlah 296 orang, besar sampel adalah 82 orang yang terdiri dari 41 orang perawat rawat inap dan 41 orang perawat Covid-19 dengan tehnik pengambilan sampel purposive sampling. Metode pengumpulan data dengan menggunakan data primer yang diperoleh langsung dari subjek penelitian berupa kuesioner. Analisis data menggunakan univariat dan bivariat dengan menggunakan uji chi square. Hasil penelitian menunjukkan bahwa terdapat perbedaan beban kerja yang tidak signifikan antara perawat di ruang rawat inap umum dan di ruang rawat inap Covid-19 secara statistik (p=1,00), perbedaan lingkungan kerja yang tidak signifikan antara perawat di ruang rawat inap umum dan di ruang rawat inap Covid-19 secara statistik (p=0,679) dan perbedaan tingkat stres kerja yang tidak signifikan antara perawat di ruang rawat inap umum dan di ruang rawat inap Covid-19 secara statistik (p=0,533). Berdasarkan hasil diatas dapat disimpulkan bahwa tidak ada perbedaan yang signifikan antara beban kerja, lingkungan kerja dan tingkat stres kerja pada perawat di ruang rawat inap umum dan di ruang rawat inap Covid-19. Perlu dilakukannya peninjauan kembali mengenai rasio perawat dan pasien yang ada serta edukasi kepada masyarakat mengenai Covid-19 dan penularannya.
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