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This study investigates whether trust between user and vendor can lead to formation of system success perception in the mind of the user in an IT outsourcing project. Further, the impact of culture in the form of user power distance index on the relationship between trust and user system success perception is tested. Results confirm that trust can lead to formation of system success perception, however, culture in the form of user power distance index was not found to impact the relationship between trust and user system success perception.

The paper provides details of, and the background to, some of the results and policy implications of the ESRC/DTI survey into the extent and nature of management training. The main focus of the paper however concerns two statistical issues, the choice of sampling frames for U.K. companies and the low response rates that characterise business surveys. The paper evaluates alternative sampling frames and describes the methods employed to minimise both non‐response rates and non‐response bias.

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