One's colleagues can be situated in close physical proximity, yet seem quite distant. Conversely, one's colleagues can be quite far away in objective terms, yet seem quite close. In this paper, we explore this paradoxical phenomenon of feeling close to geographically distant colleagues and propose a model of perceived proximity (a dyadic and asymmetric construct which reflects one person's perception of how close or how far another person is). The model shows how communication and social identification processes, as well as certain individual and socio-organizational factors, affect feelings of proximity. The aim is to broaden organizational studies' theoretical understandings of proximity to include the subjective perception of it. By shifting the focus from objective to perceived proximity, we believe that scholars can resolve many conflicting findings regarding dispersed work. By understanding what leads to perceived proximity, we also believe that managers can achieve many of the benefits of co-location without actually having employees work in one place.
While organizations strive to manage the time and attention of workers effectively, the practice of asking workers to contribute to multiple teams simultaneously can result in the opposite. We present a model of the effects of multiple team membership (MTM) on learning and productivity via the mediating processes of individual context switching, team temporal misalignment, and intra-organizational connectivity. These effects are curvilinear, with learning and productivity peaking at moderate levels of these mediating processes.Electronic copy available at: http://ssrn.com/abstract=1474336 do -Manager (Authors, 2007) Over the last century, the primary approach to organizing has shifted from individual work in hierarchical structures, to more team-based work in hierarchical structures, to teambased work in matrix structures, and ultimately to team-based work in multi-team systems (Hatch & Cunliffe, 2006;Hobday, 2000;Malone, 2004;Marks, Dechurch, Mathieu, Panzer, & Alonso, 2005;Scott & Davis, 2006). As these changes have taken place, an increasing amount of responsibility has shifted to individual employees -responsibility for managing their own learning, allocating their own time, and focusing their own attention. This is especially true when employees are members of multiple teams concurrently, with no one manager aware of each employee's full portfolio of work or team commitments. In such situations, individuals may make decisions (about their time, attention, information, etc.) that are completely rational for them, but that do not result in optimal productivity and learning at the team and organizational levels (Schelling, 1978). Conversely, without complete knowledge of individuals' multiple team commitments, teams, managers, and organizations may make reasonable team-and organizationallevel decisions that have very problematic effects for individuals. In this paper, we address this theoretical and practical tension regarding the allocation of time and attention, as well as the flow of information, when people are simultaneously members of multiple teams.Based on our own survey data and surveys by other scholars (Lu, Wynn, Chudoba., & Watson-Manheim, 2003;Martin & Bal, 2006) (Zika-Viktorsson, Sundstrom, & Engwall, 2006). Some surveys place the percent of knowledge workers who are members of more than one team as high as 94.9 percent (Martin & Bal, 2006) and in at least one company (Intel), 28% are on five or more (Lu et al., 2003). In addition, a wide variety of scholars and practitioners have mentioned the commonality of MTM. For example, Gonzalez and Mark's (2005: 143-4) comment is typical: "In fields as diverse as finance, software development, consulting, and academia, we are finding that it is commonplace that information workers are involved in multiple collaborations that occur in parallel. This demands that individuals enact specific efforts to coordinate, manage and track those collaborations." MTM seems especially common (and particularly challenging) in information technology (e.g., Bas...
Research regarding geographically dispersed teams (GDTs) is increasingly common and has yielded many insights into how spatio-temporal and socio-demographic factors affect GDT functioning and performance. Largely missing, however, is research on the effects of the basic geographic configuration of GDTs. In this study, we explore the impact of GDT configuration (i.e., the relative number of team members at different sites, independent of the characteristics of those members or the spatial and temporal distances among them) on GDT dynamics. In a quasi-experimental setting, we examine the effects of configuration using a sample of 62 six-person teams in four different one-and twosite configurations. As predicted, we find that configuration significantly affects team dynamicsindependent of spatio-temporal distance and socio-demographic factors. More specifically, we find that teams with geographically-based subgroups (defined as two or more members per site) have significantly less shared team identity, less effective transactive memory, more conflict, and more coordination issues.Furthermore, in teams with subgroups, imbalance (i.e., the uneven distribution of members across sites) exacerbates these effects; subgroups with a numerical minority of team members report significantly poorer scores on the same four outcomes. In contrast, teams with geographically isolated members (i.e., members who have no teammates at their site) outperform both balanced and imbalanced configurations.1
Zapp, and the MITRE Corp.; and our anonymous reviewers for their insightful and constructive comments on earlier versions of this paper. We especially acknowledge Jeff LePine for his support throughout the revision process.
This study evaluated a short-term skill-training intervention that taught male alcoholics generation of appropriate behaviors in problematic situations. Forty alcoholics engaged in inpatient treatment were divided into three groups-a skill-training group, a discussion group, and a no-additional-treatment control group. A verbal role-playing measure of responses to situations associated with drinking behavior and relapse showed significant performance improvement of the training group as compared to the control groups. A 1-year posttreatment follow-up indicated that skill training decreased the duration and severity of relapse episodes. Behavior on the situational role-playing task predicted posttreatment adjustment. While pointing out limitations of skill training as implemented, results suggest its utility as one component of a multimodal behavioral approach to relapse in problem drinking and other problem areas such as drug addiction, smoking, obesity, and crime.
Abstract. There is a long tradition of research on work in teams and their increasingly important use as an approach to organizational design. While the implicit assumption has been that individuals work on one team at a time, many individuals are now being asked to juggle several projects and their associated multiple team memberships (MTM) simultaneously. This creates a set of interesting opportunities and challenges for organizations that choose to structure work in this way. In this paper, we review the limited existing research on MTM work. We then present the results of a survey documenting the prevalence of MTM work and the findings from a pilot interview study suggesting a number of challenges, benefits, and enabling conditions associated with MTM work. We discuss the implications for managers working in MTM environments as well as for scholars of teams and, in doing so we describe what we see as key items on the agenda for future research on this topic.
This paper seeks to provide a rationale for further researching the everyday events that keep teachers motivated or that discourage them. We put forward the idea that routine Affect Triggering Incidents (ATIs) are an important area for researchers to investigate in terms of how they impact teacher motivation and resilience. Two groups of participants in separate consecutive studies kept weekly diaries of incidents that made them feel good or bad about themselves in their work as teachers (Study 1) and added weekly inventories of their commitment to teaching as well as measures of self-efficacy and self-esteem (Study 2). An analysis of the ATIs in these diaries revealed that student engagement and student achievement are major factors in incidents triggering regular positive feelings while students' behaviour and perceived difficulties around home influences are major factors in regular dissatisfaction. These everyday ATIs are important in the sense that they correlate significantly with measures of commitment to teaching, especially in the case of positive ATIs.
Using a mixed-methods approach, we develop the concept of perceived proximity, which is created through communication, shared identity, and the symbolic aspects thereof. Building on previous theoretical work, we create and validate measures of perceived proximity. Then, we compare how perceived proximity and objective distance relate to relationship quality for collocated and geographically dispersed work colleagues. Our results show that perceived proximity (i.e., a cognitive and affective sense of relational closeness) and not physical proximity (i.e., geographic closeness measured in miles or kilometers) affects relationship quality in an international survey of more than 600 people and 1,300 dyadic work relationships. We also find that people's perceptions of proximity mediate the effects of communication and identification on relationship quality. Using qualitative data (2,289 comments from 1,188 respondents coded into 9 themes), we explore the symbolic meaning of perceived proximity. We show how people can form strong bonds despite being separated by large distances and continue to shift the emphasis from information systems as "pipes" or channels to information systems as vehicles for conveying shared meaning and symbolic value. Our findings have important implications for scholars, managers, systems designers, and members of virtual teams, teleworkers, and other geographically dispersed contexts.
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