Background: Prolonged use of computers led users to risk of computer vision syndrome (CVS). CVS is one of the occupational health problems. The aim of this study was to assess CVS and associated factors among secretaries working in government ministry offices in Addis Ababa, Ethiopia. Materials and Methods: Institution-based cross-sectional study was conducted. Data were collected using interviewer administered pretested structured questionnaire and ophthalmic examinations. A total of 455 secretaries were participated in the study. Binary logistic regression analysis was applied to investigate determinants associated with CVS. Variables with p-value <0.05 were considered statistically significant. Results: The prevalence of CVS among secretaries working in ministry offices in Addis Ababa was 68.8%. The main reported symptoms were blurred vision (36.9%), eye strain (32.1%), redness of the eye (27.3%) and headache (26.4%). Average monthly income (AOR=0.453, 95% CI: 0.235-0.874), habit of frequent voluntary blinking (AOR=0.313, 95% CI: 0.150-0.655), taking regular breaks between work (AOR=0.279, 95% CI: 0.078-0.996), using computer eye/glasses/ spectacles (AOR=0.451, 95% CI: 0.245-0.830), sources of light at work place (AOR=0.009, 95% CI: 0.001-0.076), using an antiglare filter (AOR=0.216, 95% CI: 0.117-0.401) and knowledge (AOR=0.212,95% CI:0.115-0.389) were significantly associated with CVS. Conclusion: Prevalence of CVS among secretaries was high. Average monthly income, habit of voluntary blinking, taking regular break, using computer spectacles, sources of light at work place, using an antiglare filter and knowledge were significantly associated with CVS. The findings suggest the need for adjusting exposure time to computers and increase awareness on safety measures and regular eye screening.
Introduction: Service quality is a unique and abstract concept that is difficult to define and measure. It is an overall customer judgment that results from the comparison between service expectations and perceptions. There is no information on customers’ perception of pharmaceutical regulatory service quality in Ethiopia. Hence, this study aimed to assess customers’ perception of the Ethiopian Food, Medicine and Healthcare Administration and Control Authority’s pharmaceutical regulatory service quality. Materials and methods: Cross-sectional study design was conducted from March 30 to May 30, 2017. Using simple random sampling technique, 131 respondents were included in the study. Structured questionnaire adapted from the SERVQUAL model was used to collect the data. Paired sample t-test and descriptive statistics were used for data analysis. Results: The study found out that pharmaceutical regulatory service quality was low. Negative service quality gaps were observed in the five service quality dimensions and overall service quality. The widest service quality gap was in reliability and the narrowest gap was in the tangibility and assurance dimensions. The perception and expectation mean scores were 1.897±0.61 and 3.433±0.559 respectively. Conclusions: Only 21.4% of the customers perceived that there was good service quality in the Authority while 78.6% claimed as poor. The study showed that there are service quality gaps in the pharmaceutical regulatory services. Hence, managers should look into the unmet needs and expectations or low perceptions of customers; and formulate effective strategies to ensure provision of better service quality.
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