Big data and analytics have received a lot of attention in egovernment research over the last decade and practitioners and researchers are looking into the transformative power of this technology to create for example competitive advantage, and increase transparency. Recent research points out that while parties are aware of the transformative power of this technology, understanding the value that this technology can bring for their specific organizations still remains a challenge. Data analytics is in particular interesting to support supervision tasks of governments. Here we take the customs supervision as a typical example where data analytics is used to support government in its supervision role. The main question addressed in this paper is: How to understand the value of big data analytics for government supervision? To address this question this research builds upon a case study where big data analytics solutions are developed and piloted as part of the PROFILE EU-funded research project. We adapt and utilize a recently published integrated model of big data value realization of Günther et al. [5] as a conceptual lens to structure the case findings. As a result we develop a more detailed model for analyzing value of big data specifically in the context of customs as an example of a specific domain of government supervision. This research contributes to the eGovernment literature on articulating value from big data analytics, particularly focusing on the role of government supervision.
Customs continue to use a wide range of technology in protecting against terrorism and the movement of illicit trade and prohibited imports. The throughput of scanned vehicles and cargo increases and just keeps on growing. Therefore, the need of automated algorithms to help screening officers in inspection, examination or surveillance of vehicles and containers is crucial. In this context, the successful collaboration between manufacturers and customs offices is of key importance. Facing this topic, within the seventh framework program of the European Commission, the project ACXIS 'Automated Comparison of X-ray Images for cargo Scanning' arose. This project develops a reference database for X-ray images of illegal and legitimate cargo, procedures and algorithms to uniform X-ray images of different cargo scanners, and an automated identification of potentially illegal cargo
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