The purpose of this study is to investigate the good practice of the microinsurance industry in Indonesia, using a case study of three microinsurance providers, namely Allianz, Prudential, and Asuransi Central Asia (ACA). In addition, this study also aims to analyze the challenges, of the microinsurance industry in Indonesia. Results from this study reveal that despite the large market potential for microinsurance in Indonesia, there are challenges that should be addressed, to boost the growth of the microinsurance industry in Indonesia. To respond to this challenge, attention should be focused on consumer protection, and consumer appeal aspects. From the three microinsurance providers discussed in this study, viable approaches to implement when competing in the microinsurance market in Indonesia, including market research to understand the behavior of low-income consumers, the extensive distribution of partners, consumer education practices, and corporate values that demonstrate the dedication of the company, to serve low-income consumers.
The phenomenon of workplace romance is an integral part of organizational dynamics. Workplace romance might result in both positive and negative effect. The negative side of workplace romance bears the phenomenon of workplace affair, in which workers engage in extra-marital relations with each other. This research aims to test whether past behaviour, conscientiousness personality, which a part of big five model personality traits and attitude have an impact on the likelihood of employee’s engagement in the workplace affair. As many as 250 workers in Greater Jakarta participated in the survey with minimum tenure six months as criteria of sampling. The analysis of data is performed using structural equation modelling (SEM) process. The result indicates that workers who have workplace romance engagement in their past behaviour would affect the attitude of perceiving workplace romance. The attitude itself plays as a mediator between past behaviour and the engagement of workplace affair. At the same time, personality determinant does not give any significant effect on attitude and engagement in workplace affair. To mitigate the issue of workplace affair, the organization needs to perform background checking prior accepting the employees since the past behaviour of engagement in workplace romance is the reliable indicator of future likelihood in workplace affair engagement. While the previous research studies about the effect of workplace romance, this study emphasize deeper into the findings from the workplace affair perspectives, which is the negative effect of workplace romance.
In banking industry where company has various direct service delivery moments with consumers, complaints seem inevitable. In Indonesia, banking industry has always been ranked as the top 5 industries that get a lot of complaints from consumers. In this study, we interested to discuss about complaint behavior intentions, specifically within Generation Y consumers. In this study, we particularly interested to discuss about complaint behavior intentions of Generation Y consumers. This is important as an effort to predict future market trends, since nowadays, consumers are dominated by digital consumers like Generation Y. Thus, identifying whether the unique characteristics of Generation affects their complaint behavior will be beneficial for company in creating an appropriate complaint handling strategy. The data in this study were collected using online survey questionnaire to a total of 131 banking customers. A regression analysis was performed to examine the effect of Generation Y characteristics towards their intention to complain. The results showed that from five Generation Y’s characteristics tested in this study, only characteristics of tech savvy and desire to engage in social media were proved to significantly affect Generation Y’s intention to complaint. Meanwhile, all the characteristics of Generation Y do not have effects on to their intention to repurchase after service recovery effort from service provider. Moreover, the study also provides managerial implications to suggest ways for banks to manage customers’ complaint, particularly that comes from Generation Y.
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