ObjectiveThe objective of this study was to determine if patient satisfaction with teleconsults during the COVID-19 pandemic, both with and without corresponding car-side weight measurements, was different from satisfaction with in-person visits prior to the pandemic.MethodsRetrospective descriptive and quantitative analysis was used to examine existing patient satisfaction data collected via email survey from patients who completed at least one in-person visit from March 2019 to February 2020 or at least one teleconsult during April or May 2020.ResultsRespondents reported high levels of satisfaction with teleconsults. Approximately 97% of respondents found teleconsults helpful. Satisfaction with teleconsults during the pandemic, both with and without car-side weight measurements, was similar to satisfaction with in-person visits prior to the pandemic.ConclusionProviding families with teleconsults in conjunction with car-side weight measurements was a successful model for providing lactation services to patients during the COVD-19 pandemic.
Background: Because of its many benefits, exclusive breastfeeding for 6 months is a common public health goal. However, only 44% of infants aged 0–6 months are exclusively breastfed worldwide and, in the United States, only 26% of infants are exclusively breastfed for 6 months. The restrictions imposed during the COVID-19 pandemic may have reduced these rates even further. Research Aim: To examine the differences in breastfeeding exclusivity and satisfaction before and during the COVID-19 pandemic. Methods: A cross-sectional, two-group survey design was used. Parents ( N = 110) of infants born April 1 to December 31, 2019 (pre-pandemic; n = 69), or April 1 to December 31, 2020 (during the pandemic; n = 41), who received lactation support services from an urban academic breastfeeding clinic were surveyed. Results: Respondents who gave birth in 2020 (pandemic year) were no less likely to exclusively breastfeed for the first 6 months of their infant’s life compared to respondents who gave birth in 2019 (pre-pandemic year). After multivariable logistic regression, the odds of high breastfeeding satisfaction were 73% lower in respondents with infants born in 2020 than in respondents with infants born in 2019 (OR = 0.27, 95% CI [0.08, 0.89]). The strongest contributor to high breastfeeding satisfaction was a prenatal breastfeeding visit with an International Board Certified Lactation Consultant. Conclusions: Future research is needed to identify the specific pandemic-related factors that led to the difference in breastfeeding satisfaction between the two groups and to confirm the impact of prenatal International Board Certified Lactation Consultant visits on breastfeeding satisfaction.
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