Due to the COVID-19 pandemic, aviation at the global level is currently facing one of the biggest challenges in its sustainability. The entire philosophy related to airport operations and passenger processing changes due to the fast-spreading nature of this disease. The “new normal” in the aviation sector, primarily at the airport, will provide the passenger a different quality level of service in comparison to what we used to have until now. Following World Health Organization measures, especially those related to social distances, the future focus will be on the implementation of fully automated self-service passenger traffic flows that will change the airport passenger traffic flows’ processing structure. This paper shows current technologies and processes and how this “new normal” will change philosophy related to Industry 4.0 at the airport passenger operations, functionality, and human resource (HR) planning and optimizations.
The article deals with issues, which may arise during the preparation of line infrastructure projects in the public interest such as airports, railways or highways. We focused mainly on the issue of expropriation of land in the public interest and related problems in Slovakia and Croatia but also in other states. Few case studies complement the theoretical part of the study. The paper is focused on comparison of selected national legislation especially Slovak and Croatian in this field and individual State’s approaches and tries to find the necessary changes in legislation whose could be usefully for the future. Slovakia and Croatia were chosen for comparison because not only they have a similar population and number of public airports, but they also have a common history and had common legal framework where, after the Austro-Hungarian settlement in 1867, Croatia itself belonged to Zalitavsko within Austria-Hungary together with Slovakia.
The motivation behind this research was to analyse the consequences of aircraft operations’ delays on cumulative noise levels produced upon the neighbouring communities and to estimate the relative change in the number of people annoyed by aircraft noise. Many studies showed that residents’ reactions to abrupt changes in noise exposure were more intense compared to the anticipated ones. Aircraft delays may cause such abrupt changes in noise exposure by increasing the traffic in some periods compared to the scheduled traffic. The methodology applied includes noise contour development for two different scenarios for intervals where aircraft delays occur. Only delays connected with the Total Airport Management (TAM) were analysed, since such delays can be influenced by airports. The first scenario considered the influence of aircraft operations on population noise exposure without TAM delays, whereas the second one included all delayed flights (actual traffic). The proposed method was tested through case studies of three southeast European airports. The results showed that the highest potential of decrease in the number of people annoyed by the noise was recorded at Niš Airport (59%), followed by Zadar Airport (49%) and Sarajevo Airport (25%). Similar results were obtained in the context of highly annoyed people.
: Airports are often the centers driving economic development of the local community in which they are located and have a significant impact on the national economy. Therefore, the infrastructural development of the airport is of great importance. On the other hand, passengers are becoming more experienced, more informed and more demanding in achieving their own satisfaction related to the level of quality of the service provided. The new airport infrastructure has an impact on improvement of customer experience, but with the assumption that certain physical and operational conditions are met. The research found that, in addition to the facilities that are part of the passenger operations, passengers pay significant attention to the commercial facilities, design and ambiance of the passenger terminal. It can be concluded that with the new airport infrastructure development such as passenger terminal, a wow effect at the customers will be achieved, but that only right design of ambient, simplified passenger flows and organization of commercial areas with a diverse offer and acceptable prices will ensure long term customer satisfaction and that the experience gap remains positive and sustainable.
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